Regional Patient Recruitment Lead

Flourish Research; Florida; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Parental leave

Referral program

Employee assistance program

Life insurance

Disability insurance

PTO 15 days + 10 company holidays

Job summary

Flourish Research is actively seeking a Regional Recruitment Lead to drive patient enrollment across the North Florida region. You will lead site teams, design regional enrollment strategies, and ensure timely follow-up of leads.

The role requires strong leadership, multi-channel recruitment experience, and a data-driven approach to meet enrollment and revenue goals while delivering an excellent patient experience. Remote with travel, competitive base plus bonus.

Qualifications

• Bachelor's degree required; business degree preferred.
• Proven leadership of geographically dispersed teams.
• Experience managing patient enrollment teams and call-center dynamics.
• Strong data-driven approach to optimize enrollment and revenue.
• Ability to build diverse, inclusive patient recruitment networks.

Responsibilities

• Create and execute strategic recruitment plans with corporate recruitment teams.
• Achieve enrollment goals and revenue targets for assigned studies.
• Lead multi-channel recruitment strategies with community partnerships and referrals.
• Ensure exceptional patient experience from first contact to enrollment.
• Develop referral networks with community orgs and healthcare providers.
• Oversee diversity and inclusion to ensure representative populations.
• Monitor KPIs and drive actions to address underperformance.
• Lead and manage recruitment call center leaders and trainers.
• Manage prescreen programs to support revenue and timelines.
• Coach managers and contributors, driving improvements.
• Identify process improvements and partner with support teams.
• Engage in sponsor communications and manage vendor relationships.
• Ensure CRM and CTMS documentation is accurate and timely.

Skills

Leadership

Strategic planning

Data-driven

Communication

Education

Bachelor's degree

Business degree preferred

Job description

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

We are actively hiring a Regional Recruitment Lead to join our Patient Engagement division, to support our North Florida region.

The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience. The Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets.

Schedule: Monday-Friday, Normal Business Hours

Location: Remote with occassional travel to sites, regional offices, and community events

Compensation: Competitive base compensation + bonus

Classification: Salary, Exempt

Responsibilities

• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
• Achieve study enrollment goals and assigned revenue targets
• Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
• Ensure an exceptional patient experience from initial contact through screening and enrollment
• Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
• Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials
• Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance
• Build and maintain a culture of accountability, collaboration, and results
• Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies
• Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators
• Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
• Identify and implement coaching, training, and development initiatives for managers and individual contributors
• Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
• Participate in sponsor relations and communications as needed
• Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
• Ensure accurate and timely documentation within CRM and CTMS systems
• Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards
• Perform additional duties as assigned by management

Professional Experience

• Proven success leading high-performing teams that meet or exceed enrollment and revenue goals
• 3+ years managing a patient enrollment team of 5+ representatives
• Call center leadership supporting multi-therapeutic studies preferred
• 2-3 additional years as a patient enrollment representative preferred

Education

• Bachelor’s degree required; business degree preferred

Training

• Healthcare sales and call center management training preferred

Required Capabilities

• Strong knowledge of clinical trial enrollment processes, protocols, and regulations
• Proven leadership of geographically dispersed teams
• Highly data-driven, with the ability to identify trends and take fast, measurable action
• Ability to build a culture of accountability, performance, and results
• Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion
• Experience managing and improving KPIs at both individual and team levels
• Ability to create and execute study-specific recruiting strategies
• Expertise in delivering an exceptional, inclusive patient experience
• Proficiency with call center systems, phone platforms, and CRMs
• Strong cross-functional collaboration and communication skills
• Adaptable, solutions-oriented, and effective in dynamic environments
• Relevant therapeutic area experience is a plus

Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays.

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.