Administrative Assistant

Flourishresearch; Chicago (IL); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Parental leave

Employee referral program

Life insurance

Disability insurance

Generous PTO

Job summary

Flourish Research is seeking a motivated Administrative Assistant to join our team at our Chicago site. You will support study coordinators and regulatory staff, greet patients, answer calls, and maintain accurate records to ensure smooth operations.

The role requires a Bachelor’s degree or equivalent, 1–3 years in clinical or biological research admin, and strong communication and Office365 skills. Onsite work with a comprehensive benefits package and a collaborative environment.

Qualifications

• Bachelor’s degree or equivalent required.
• 1–3 years’ experience in clinical or research admin preferred
• Excellent verbal and written communication skills
• Strong Microsoft Office/Office 365 proficiency

Responsibilities

• Greet patients and monitor and notify respective study coordinators.
• Maintain confidentiality of information relating to subjects, protocol, and contracted entities.
• Answer phones, forward messages and pertinent information to staff promptly.
• Maintain written records of all incoming calls and communications for clear communication.
• Provide error-free document creation/revision support to study coordinators and regulatory staff.
• Represent Flourish Research in a professional and courteous manner to staff, clients and vendors.

Skills

Communication

Multitasking

Collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Office365

Job description

About Us

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WESEEYOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

About the Job:

• Shift: Monday-Friday day shift working hours (40 hours per week)
• Location: Onsite
• FLSA Classification: Non-Exempt
• Compensation: $20 to $23 per hour (depending on experience)

Reports to: Site Director

Essential Job Functions:

• Communicate in an effective, appropriate and courteous manner during all interactions with sponsors, physicians, physicians' office personnel, patients, CTT employees, CTT contract personnel, as well as any other person(s) when carrying out tasks/responsibilities.
• Greet patients and monitors and notify respective study coordinators.
• Maintain confidentiality of information and issues relating to subject, protocol, and/or contracted entities.
• Responsible for answering phones, forwarding messages and pertinent information to staff in a timely manner.
• Maintain written records of all incoming phone calls from subjects, sponsors/contract research organizations (CROs) and other study-related communications, as needed to ensure clear and efficient communication to target recipients.
• Provide error-free document creation /revision support to study coordinators, regulatory department, Operations Manager and other staff members as requested.
• Distribute incoming mail and faxes to appropriate staff.
• Update various lists and logs periodically, as directed.
• Assist regulatory department with CV/resume creation and updates, filing, copying, etc.
• Accurately file documents within subjects’ charts/files, sponsor regulatory binders and departmental files as requested.
• May from time-to-time conduct follow-up phone calls to remind subjects of upcoming visits as requested.
• May from time-to-time schedule subjects’ visits and procedures as instructed by Team Leads; Managers; Director, Clinical Research and other leadership team members.
• Perform all duties in a time- and cost-effective manner.
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
• Additional duties as assigned by management.

Physical Requirements and/or Environmental Factors:

• Work is normally performed in a typical interior clinical/office work environment.
• Ability to sit for an extended amount of time.
• Ability to work in a call center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.

Minimum Requirements:

• Education: Bachelor’s degree, or equivalent work experience as an administrative assistant.
• Experience: 1-3 years’ experience within the field of clinical or biological research preferred, not required.
• Knowledge and Skills:
  • Demonstrated ability to collaborate and align with operations.
  • Excellent oral and written communication skills.
  • Excellent computer skills to include Office365 products.
  • Strong problem solving, risk assessment and impact analysis abilities.
  • Demonstrated experience in process improvement.
  • Flexible and able to multi-task and prioritize competing demands.
  • Ability to think independently and influence when appropriate.

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.