Patient Recruitment Specialist

Flourishresearch; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Tuition reimbursement

Parental leave

Job summary

Flourish Research is hiring a Patient Recruitment Specialist to support our Philadelphia, PA site. The role focuses on communicating protocol expectations, screening participants, and maintaining CTMS records while adhering to IRB, FDA, GCP, and HIPAA guidelines.

Qualified candidates will have 3+ years in clinical or biological research recruitment, strong communication skills, and the ability to work in a fast-paced call-center environment.

Qualifications

• Experience with outbound/inbound calling.
• Strong verbal and written communication skills.
• Detail oriented, organized and able to work independently and in a team.

Responsibilities

• Read, understand, and communicate expectations around protocol specified patient visits and procedures.
• Manage a high volume of calls in a call center environment.
• Recruit qualified study participants while following ethics, IRB, FDA, GCP, and HIPAA guidelines.
• Screen and follow up with potential participants and update CTMS records.

Skills

Outbound calling

Inbound calling

Customer service

Communication skills

Detail oriented

Independent work

Team collaboration

Education

High School Diploma or equivalent

College degree preferred

Job description

About Us: Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WESEEYOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

We are actively hiring a Patient Recruitment Specialist to supportour Philadelphia, PA site.

LOCATION: Onsite, FLSA: Non-Exempt, HOURS: Monday to Friday, Day Shift, 40 hours per week

ESSENTIAL JOB FUNCTIONS

• Read,understand,and communicate expectations around protocol specified patient visits and procedures.
• Sit ata workstationforlong periods of time, managing a continuous high volume of calls.
• Is creative and diligent in recruiting qualified study participants into assigned protocols to fulfill enrollment obligations within thesponsor’stimeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.
• Ensure that potential study participants are called, screened appropriately, andfollowedupto providea timelyresponse.
• To function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.
• On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.
• Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
• Enter medical history and demographic information taken from potential study volunteers into a computerized database.
• Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.
• Make reminder phone calls for pre-screens and screens scheduled.
• Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
• Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols and Flourish policies.
• Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.
• Perform all duties in a safe and prudent manner.
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, contract research organizations (CROs), IRBs, participants, nursing and medical staff members of various clinics, hospitals and physician’s offices; Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.
• Additionalduties as assigned by management.

PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS

• Work is normally performed in a typical interior clinical/office work environment.
• Local travel may be required.
• Ability to sit foran extendedamount of time.
• Ability to work ina callcenter environment withoccasionaldistractions and noise.
• Extensive computer use.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
• Occasional night and weekend work schedules.
• Ability to drive and daily availability of an automobile.

MINIMUM REQUIREMENTS

• High School Diploma, orequivalent.A collegedegreeispreferred; however,it isnotrequired.

Experience

• 3+ years’ experience within the field of clinical or biological research.

Knowledge and Skills

• Demonstrates core values & allskillsrequired.Must have experience specifically inpatient recruitment, understanding ofrelated guidelines (IRB,FDA, GCP, and HIPAA) preferred but notrequired.
• Must have experience with outbound/inbound calling.
• Mustpossessexcellent interpersonalskills,including written and verbal communications.
• Must have good critical thinking and problem-solving skills.
• Must be detail oriented, organized, self-motivated, be able to work independently andina team, aswellasthe ability to stay on task and meet deadlines.
• Must beprofessional andhave a strong work ethic.
• Must have excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Assists with key initiatives/process improvements in the department.
• Must have the ability to adapt and take on additional tasks as requested.
• Completes at least 80% of goals annually.

Flourish Research offers an excellent comprehensive benefits package to include:Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Flourish Research is an equal employmentopportunityemployer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regardingreasonable accommodation for handicapped and disabled employees.