Regional Patient Experience Coach & Change Leader

TriHealth; Montgomery (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plans

Tuition reimbursement

Professional growth opportunities

Job summary

TriHealth seeks a Patient Experience Regional Coach to shape a culture of compassionate, patient-centered care across the system. You will coach leaders and frontline teams, provide tools and data-driven insights, and align teams with TriHealth's mission to improve patient satisfaction and engagement.

The role emphasizes collaboration, continuous improvement, and service excellence within a community-focused health system committed to excellence.

Qualifications

• Bachelor's Degree in Healthcare, customer service, patient experience required.
• 4-5 years experience in Healthcare Coaching preferred.
• Advanced knowledge of design and coaching.
• Strong problem solving and analytical abilities.

Responsibilities

• Collaborates with leadership to create work plans to meet project goals.
• Provides coaching to leadership and team members across levels.
• Identifies and implements patient experience improvement strategies.
• Uses data to advise directors, managers, and physicians on process improvements.
• Supports the development and recognition strategies for service excellence.

Skills

Coaching

Problem solving

Analytical ability

Design knowledge

Education

Bachelor's Degree in Healthcare, customer service, patient experience

Job description

TriHealth seeks a Patient Experience Regional Coach to shape a culture of compassionate, patient-centered care across the system. You will coach leaders and frontline teams, provide tools and data-driven insights, and align teams with TriHealth's mission to improve patient satisfaction and engagement.

The role emphasizes collaboration, continuous improvement, and service excellence within a community-focused health system committed to excellence.