RN Patient Experience Coach — Elevate Care & Training

CommonSpirit Health; Gilbert (AZ); On-site; USD 85,000 - 105,000; Full time

Job summary

Mercy Gilbert Medical Center in Gilbert, AZ seeks a Patient Experience Coach to foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. You will lead trainings and workshops on patient experience best practices.

You will analyze feedback, identify improvements, and collaborate on strategies to address patient needs, emphasizing communication, empathy, and service excellence.

Qualifications

• Bachelor's degree required.
• Three+ years experience as an RN.
• AZ RN licensure and BLS required.

Responsibilities

• Participates in daily patient rounds and satisfaction activities.
• Connects with patients to identify strengths and improvement opportunities.
• Promotes Five Fundamentals of Service AIDET and Evidenced Based Practices.

Skills

Effective communication

Interpersonal skills

Coaching

Education

Bachelor's Degree

Registered Nurse: AZ

BSN (preferred)

Job description

Mercy Gilbert Medical Center in Gilbert, AZ seeks a Patient Experience Coach to foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. You will lead trainings and workshops on patient experience best practices.

You will analyze feedback, identify improvements, and collaborate on strategies to address patient needs, emphasizing communication, empathy, and service excellence.