Regional Patient Experience Advocate

UPMC; Williamsport (Lycoming County); On-site; USD 36,000 - 46,000; Full time

Job summary

UPMC is hiring a Patient Relations Coordinator to support the North Central Pennsylvania region, with campuses in Coudersport, Muncy, Lock Haven, Wellsboro and Williamsport. As needed travel to these locations is required and the role reports to the UPMC Williamsport campus.

The position is 40 hours per week, with standard hours 8:00 a.m. to 4:00 p.m., Monday through Friday, and involves committee participation, volunteer coordination, complaint management, and family-centered care support.

Qualifications

• Bachelor's degree and 1 year of customer service experience
• or an Associate's degree and 3 years of customer service experience
• or HS Diploma and 5 years of customer service experience
• Excellent written and verbal communication and organizational skills
• Strong computer skills and ability to work independently

Responsibilities

• Participate on committees related to family-centered care or service excellence.
• Assist volunteer activities associated with the Patient Representative function.
• Carry out requirements of complaint management policy and procedure.
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Accurately document and report accounts of problems and activities on behalf of patients and families.
• Ability to command resources, influence peers and multi-task.
• Understand and apply quality improvement principles.

Skills

Customer service experience

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

UPMC is hiring a Patient Relations Coordinator to support the North Central Pennsylvania region, with campuses in Coudersport, Muncy, Lock Haven, Wellsboro and Williamsport. As needed travel to these locations is required and the role reports to the UPMC Williamsport campus.

The position is 40 hours per week, with standard hours 8:00 a.m. to 4:00 p.m., Monday through Friday, and involves committee participation, volunteer coordination, complaint management, and family-centered care support.