Hospital Patient Experience Specialist - Part-Time

UPMC; Carlisle (Cumberland County); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Excellent benefits

Pleasant environment

Friendly team

Job summary

UPMC in Carlisle is seeking a Part-Time, Patient Relations Specialist to support hospital operations. This role emphasizes patient and family experience, requiring strong interpersonal and customer service skills.

Responsibilities include responding to concerns, documenting issues, greeting patients and guests, and assisting with interpretation services. Travel approximately 25% for training and coverage across Central PA.

Qualifications

• Must have previous healthcare experience.
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks effectively.
• Basic understanding of medical terminology.
• Physical mobility to walk the hospital and perform seated tasks.

Responsibilities

• Address patient and family concerns and requests promptly and comprehensively.
• Document problems and activities for patients and families.
• Greet patients and guests and provide exemplary service.
• De-escalate conflicts using effective communication.
• Collaborate with leadership to improve patient experience and meet HCAHP goals.
• Coordinate with staff and participate in family meetings and care conferences.
• Lead or participate in committees related to patient-centered care.
• Respond to Condition HELP calls during working hours and document debriefings.
• Assist with interpretation services and accommodations inquiries.

Skills

Interpersonal skills

Customer service

Prioritization

Medical terminology

Job description

UPMC in Carlisle is seeking a Part-Time, Patient Relations Specialist to support hospital operations. This role emphasizes patient and family experience, requiring strong interpersonal and customer service skills.

Responsibilities include responding to concerns, documenting issues, greeting patients and guests, and assisting with interpretation services. Travel approximately 25% for training and coverage across Central PA.