Regional Parts & Quotes Specialist

DMG MORI USA; Irving (TX); Presencial; USD 42.000 - 65.000; Tempo integral

Resumo da vaga

DMG MORI USA in Irving, TX is seeking a customer service-oriented specialist to support dealers and customers by identifying and quoting parts. You will use parts lists and drawings, coordinate with factories and local centers, and process quotes and orders in a fast-paced environment.

The role emphasizes accuracy, multi-tasking, and strong communication skills, with a focus on delivering reliable service in a warehouse/showroom/office setting. Bachelor’s degree required.

Qualificações

• Bachelor’s Degree from an accredited university.
• Preferred mechanical aptitude to understand part and electrical drawings.
• Preferred high level of analytical/problem solving skills and critical thinking.
• Must have good organizational skills.
• SAP experience is preferred.
• Ability to multi-task in fast paced environment.
• Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
• Excellent verbal and written communication skills.

Responsabilidades

• Support dealers and customers in helping to identify and quote parts.
• Occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts.
• Occasional communication with factories to receive technical direction to identify parts.
• Occasional communication with local Technical Centers and local Parts Facilities to identify parts.
• If unable to successfully identify a part, request assistance from other Technical Clarification team members.
• Process incoming quotes and orders from dealer’s direct sales customers.
• Check account status and update account information, enter new customer data into the system.
• Order processing (quoting, order entry, P.O. receiving and invoice processing).
• Filing (keep customer files, sales orders, invoices and credit card receipts).
• Credit card processing (process credit card purchases via online credit card system).
• Customer service (take incoming phone calls).
• Process return authorizations.
• Follow up on open quotes and order daily.
• Upload and maintain customer accounting documents to Docushare.
• Other duties as assigned.

Conhecimentos

Analytical/problem solving

Communication skills

Organizational skills

Multi-tasking

Prioritization

Mechanical aptitude

Formação

Bachelor's Degree

Ferramentas

SAP

Descrição da vaga

DMG MORI USA in Irving, TX is seeking a customer service-oriented specialist to support dealers and customers by identifying and quoting parts. You will use parts lists and drawings, coordinate with factories and local centers, and process quotes and orders in a fast-paced environment.

The role emphasizes accuracy, multi-tasking, and strong communication skills, with a focus on delivering reliable service in a warehouse/showroom/office setting. Bachelor’s degree required.