Regional Partner & Alliances Director

Backbase; New York (NY); On-site; USD 200,000 - 280,000; Full time

Job summary

Backbase in New York City is seeking a Regional Partner & Alliances Director to lead our North America partner ecosystem and accelerate license and cloud revenue growth. You will guide a high-performing team, develop strategic programs, and expand partner capabilities to meet financial services customer goals.

You will build strong C-level relationships, drive partner enablement, and collaborate with Sales, Marketing, and Customer Success to deliver joint go-to-market strategies in a dynamic,

Qualifications

• Business, product and industry knowledge required.
• Experience building and leading partner ecosystems.
• Strong understanding of SaaS models and partner economics.
• Proven leadership of regional cross-functional teams.

Responsibilities

• Lead and scale the regional partner and alliances team across North America.
• Drive accelerated revenue growth through partner strategies and enablement programs.
• Collaborate with Sales, Marketing and Customer Success to deliver joint GTM plans.
• Define and track region KPIs/OKRs and partner capacity planning.
• Cultivate and manage C-level partner relationships to expand Backbase business.

Skills

Business, product and industry knowl

Strategic partnerships

SaaS understanding

Leadership

Data-driven decisions

Job description

New York City, New York, United States - Partners and alliances

Regional Partner & Alliances Director

Join our Partners and alliances team in New York City, New York, United States

As a member of the Global Partner Business team, you will be responsible for the Backbase partner ecosystem throughout North America. Your challenge is delivering accelerated license and cloud service revenue growth, guiding a high-performing team, and expanding partner capabilities that will meet the goals of Financial Service customers. Backbase has an innovative, team oriented ‘can do’ culture. We offer flexible, informal and an exciting environment. This is a great opportunity to join the market leader in engagement banking platforms.

What you'll do

• As Regional Partner & Alliance Director, you are responsible for the Backbase partner ecosystem and business within a strategic region. Your challenge is delivering accelerated license and cloud service revenue growth, leading and growing a high-performing team, and expanding partner capabilities that will meet the goals of customers. You have experience in scaling a business through a high caliber and quality partner ecosystem.Success in this position requires you to build a shared vision and plan with these partner relationships, drive adoption of partner and sales programs, attain field goals and track progress while driving accountability to achieve those goals. You will work closely with the Sales, Marketing and Customer Success leadership. Expectations include providing leadership and management to a diverse regional partner team including hiring, coaching, mentorship, and performance management.
• Articulate a disruptive vision to the C-level within a partner. Lead partners through their transformation enabled by a services practice around Backbase;
• Work within a matrix organization and establishing solid relationships across all functions;
• Cultivate net new relationships with strategic local and global partners at CxO level specifically in the region;
• Understanding of the value of digital banking and digital sales and its technological landscape;
• Provide leadership and strategy with internal cross-functional stakeholders to create synergies with sales, marketing, partner enablement, and customer success;
• Build and manage a diverse team of (Senior) Partner Managers across the region that works to scale partner-sourced opportunities and grow through partner services;
• Manage business territory plans with our partner ecosystem and deliver against joint targets;
• Define core constructs for managing the team including role definition, team KPIs/OKRs, hiring / capacity planning, joint business planning and compensation planning;
• Understanding of the value of digital banking and digital sales and its technological landscape;
• Ensure customer success with partners in program delivery;
• Evangelize internally and externally the partner model (co-sell, re-sell, etc.) and joint go-to-market;
• Ensure balanced partner coverage in the region. Build, cultivate and maintain C-level and senior partner relationships to develop and implement strategies for expanding their Backbase business and practice;
• Be a data-driven decision and deal maker at C-level. Highly capable of building financial justification and operating models for go-to-market across strategic routes to market; from strategy to implementation consulting and from Cloud players to ISVs;
• Able and available for frequent travel.

Who you are

• Business, product and industry knowledge
• Partnering with advisors, consulting firms & GSIs that build solutions and develop offerings that transform legacy banking platforms and systems;
• Knowledge of partner (Advisor, Consulting & GSI) business models with a strong focus and understanding of SaaS;
• Understanding of the value of digital banking and digital sales and its technological landscape;
• 12+ years of relevant experience;
• Background in consulting services is required;
• Background in enterprise software would be useful;
• Experience at recruiting, leading and developing careers of individual; contributors and first managers in complex and evolving business environments.

Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.

The work is the standard

We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.

Ambition without ego

You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.

Real AI, running in real banks

We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.

Grow while you build

Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.

17 offices. One mission.

Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.

Wellness that goes the distance

Real support built for the long game. We invest in the people who build the product, not just the product.