Regional Operations Manager - Multi-Site Growth & Efficiency

Heritage Tractor; Baldwin City (KS); On-site; USD 110,000 - 140,000; Full time

Job summary

Heritage Tractor seeks a Regional Operations Manager on-site in NW Illinois to oversee performance across multiple stores, ensuring alignment with company standards, goals, and customer service expectations.

You will monitor budgets and store metrics, drive process improvements to increase efficiency and profitability, and partner with location managers on staffing, training, and performance management while supporting sales, service, and parts operations with a safety-first mindset.

Qualifications

• Experience leading multi-site operations with measurable performance gains.
• Strong budgeting, forecasting, and KPI analysis skills.
• Proven people leadership and coaching across diverse teams.
• Customer-focused with high service standards in dealership/retail settings.
• Excellent communication and cross-functional collaboration.
• Experience in equipment/agriculture/construction industries preferred.
• Proficiency with CRM/ERP and standard office software; data interpretation.

Responsibilities

• Oversee operational performance across multiple locations; ensure alignment with standards and goals.
• Monitor budgets and drive process improvements to increase efficiency and profitability.
• Collaborate with location managers on staffing, training, and performance management; support sales/service/parts operations.
• Partner with senior leadership on regional strategy and cross-functional initiatives.
• Maintain a strong focus on safety, regulatory compliance, and community engagement.

Skills

Operational leadership

Financial acumen

People leadership

Customer focus

Communication skills

Industry experience

CRM/ERP proficiency

Travel readiness

Education

Bachelor's degree in Business/Operations

Tools

CRM/ERP software

Job description

Heritage Tractor seeks a Regional Operations Manager on-site in NW Illinois to oversee performance across multiple stores, ensuring alignment with company standards, goals, and customer service expectations.

You will monitor budgets and store metrics, drive process improvements to increase efficiency and profitability, and partner with location managers on staffing, training, and performance management while supporting sales, service, and parts operations with a safety-first mindset.