Regional Operations Manager

Heritage Tractor; Baldwin City (KS); On-site; USD 110,000 - 140,000; Full time

Job summary

Heritage Tractor seeks a Regional Operations Manager on-site in NW Illinois to oversee performance across multiple stores, ensuring alignment with company standards, goals, and customer service expectations.

You will monitor budgets and store metrics, drive process improvements to increase efficiency and profitability, and partner with location managers on staffing, training, and performance management while supporting sales, service, and parts operations with a safety-first mindset.

Qualifications

• Experience leading multi-site operations with measurable performance gains.
• Strong budgeting, forecasting, and KPI analysis skills.
• Proven people leadership and coaching across diverse teams.
• Customer-focused with high service standards in dealership/retail settings.
• Excellent communication and cross-functional collaboration.
• Experience in equipment/agriculture/construction industries preferred.
• Proficiency with CRM/ERP and standard office software; data interpretation.

Responsibilities

• Oversee operational performance across multiple locations; ensure alignment with standards and goals.
• Monitor budgets and drive process improvements to increase efficiency and profitability.
• Collaborate with location managers on staffing, training, and performance management; support sales/service/parts operations.
• Partner with senior leadership on regional strategy and cross-functional initiatives.
• Maintain a strong focus on safety, regulatory compliance, and community engagement.

Skills

Operational leadership

Financial acumen

People leadership

Customer focus

Communication skills

Industry experience

CRM/ERP proficiency

Travel readiness

Education

Bachelor's degree in Business/Operations

Tools

CRM/ERP software

Job description

Company Description

Heritage Tractor is a John Deere dealership formed through the joining of long-standing, family-owned businesses with deep community roots. With nearly one thousand team members and 40 locations across Kansas, Missouri, Arkansas, and Illinois, the company offers extensive new and used equipment, backed by shared expertise in sales, service, parts, technology, and finance. Heritage Tractor invests in benefits, training, and recognition to help coworkers grow and succeed, and strives to create a workplace where people look forward to coming in each day. The organization is committed to integrity, long-term customer relationships, and reliable support for everyone who works the land. Heritage Tractor is also highly engaged in local communities, supporting schools, nonprofits, and events to strengthen the regions it serves.

Role Description

The Regional Operations Manager is a full-time, on-site role based in NW Illinois. This role oversees operational performance across multiple locations, ensuring alignment with company standards, goals, and customer service expectations. Day-to-day responsibilities include monitoring store performance metrics, managing budgets, and driving process improvements to increase efficiency and profitability. The Regional Operations Manager collaborates with location managers on staffing, training, and performance management, and supports consistent execution of sales, service, and parts operations. The role also involves partnering with senior leadership on regional strategy, leading cross-functional initiatives, and maintaining a strong focus on safety, compliance, and community engagement.

Qualifications

• Operational leadership and multi-site management skills, including experience overseeing store or branch performance and driving process improvements.
• Strong financial acumen, with skills in budgeting, forecasting, and analyzing key performance indicators to support decision-making.
• People leadership skills, including team development, coaching, performance management, and change management across diverse teams.
• Customer-focused mindset, with skills in relationship-building, conflict resolution, and ensuring high service standards in retail or dealership environments.
• Excellent communication, collaboration, and organizational skills, with the ability to work effectively with cross-functional partners and senior leadership.
• Experience in equipment, agriculture, construction, or related industries, preferably within a dealership or similar operational setting.
• Proficiency with business systems, CRM or ERP tools, and standard office software; ability to interpret data and reports to guide actions.
• Bachelor's degree in Business, Operations Management, or a related field, or equivalent combination of education and relevant operational experience.
• Ability to travel within the region as needed and to work on-site at locations, with a strong commitment to safety and regulatory compliance.