Regional Operations Manager — Mobile Care & Growth

Comprehensive Mobile Care; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Comprehensive Mobile Care seeks an Operations Manager to optimize scheduling across Arizona and New Mexico nursing facilities. You will coordinate services, build key partnerships, and drive improvements in patient access and efficiency while supporting CMIC-driven initiatives.

You will analyze data to identify growth opportunities, manage coordinators, and collaborate with facility teams to ensure high-quality, scalable service delivery across markets.

Qualifications

• 2+ years of experience in operations, healthcare coordination, or a related field.
• Demonstrated ability to manage complex scheduling across multiple accounts or locations.
• Experience working with managed care, capitated products, or MLR-driven metrics preferred.
• Strong analytical skills; comfortable using data to identify trends and inform strategy.
• Excellent written and verbal communication; professional presence with external partners.
• Ability to work independently and manage priorities without close supervision.
• Microsoft Office Suite proficiency required; experience with scheduling or EMR systems a plus.
• Familiarity with Arizona and/or New Mexico healthcare markets a plus.

Responsibilities

• Serve as the primary coordinator for nursing facilities in Arizona and New Mexico, including a PACE Center, managing all scheduling and operational support for those accounts.
• Support growth of CMC services to additional states across the nation by partnering with CMIC to identify, onboard, and launch services through new facility partnerships.
• Build and maintain strong relationships with facility contacts, field teams, and internal CMC partners; serve as a key point of contact for day-to-day problem solving and develop processes to execute service recovery and ensure high customer satisfaction.
• Optimize scheduling across assigned nursing facilities to increase patient volume and maximize clinical capacity.
• Drive performance of the CMIC product by actively targeting services to improve Medical Loss Ratio (MLR); identify gaps in covered services and work with facility and internal partners to close them.
• Support growth of covered members at each contracted facility through relationship development and proactive engagement.
• Support expansion of specialties provided at contracted facilities, identifying opportunities to introduce additional CMC service lines.
• Train, onboard and supervise new coordinators, building documentation and processes to support consistent execution.
• Analyze assigned markets to identify short and intermediate-term opportunities for growth, right-sizing, or increased market penetration; develop and present recommendations to leadership.

Skills

Operations management

Scheduling optimization

Data analysis

Communication

Independent work

Tools

Microsoft Office

EMR systems

Job description

Comprehensive Mobile Care seeks an Operations Manager to optimize scheduling across Arizona and New Mexico nursing facilities. You will coordinate services, build key partnerships, and drive improvements in patient access and efficiency while supporting CMIC-driven initiatives.

You will analyze data to identify growth opportunities, manage coordinators, and collaborate with facility teams to ensure high-quality, scalable service delivery across markets.