Regional Operations Manager

Hitachi Automotive Systems Americas, Inc.; South Boston (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Hitachi Energy USA Inc. in South Boston, VA, seeks an experienced Service Operations Manager to lead a regional team of service engineers and technicians. You will coordinate field service delivery, project management support, and ensure performance against customer commitments while optimizing costs and resources.

You will collaborate with sales and service groups to drive customer satisfaction, regional growth, and continuous improvement across service offerings, tools, and processes.

Qualifications

• Bachelor’s degree and 5 years of Service Operations or Project Management experience; or Associate degree and 7 years of Service Operations or Project Management experience; or High School Diploma / GED and 9 years of Service Operations or Project Management experience.
• Minimum 5 years of transformer service or power product field service experience preferred.
• Experience interacting directly with customers preferred.
• Ability to travel up to 25% preferred.

Responsibilities

• Supervise a regional team of Service Engineers and Service Technicians.
• Coordinate service activities across on-site and off-site locations.
• Ensure compliance with customer agreements, quality, schedule, and cost targets.
• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth.

Skills

Communication skills

Organization

Presentation skills

Problem solving

Customer interaction

Travel ability

Education

Bachelor’s degree

Associate degree with 7 years of experience

High School Diploma / GED with 9 years of experience

Job description

Location: South Boston, Virginia, United States of America Job ID: R0122221 Date Posted: 2026-03-10 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No

Job Description:

The Opportunity In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.

How You’ll Make an Impact

Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets Allocate and coordinate work based on order content, delivery timelines, competencies, and workload Ensure materials, components, and warranty classifications support effective service delivery Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth Support continuous improvement by applying service data, customer feedback, and digital service tools Ensure service findings are communicated to product and system teams to support ongoing improvement Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor’s degree and 5 years of Service Operations or Project Management experience; or Associate degree and 7 years of Service Operations or Project Management experience; or High School Diploma / GED and 9 years of Service Operations or Project Management experience Minimum 5 years of transformer service or power product field service experience preferred Experience interacting directly with customers preferred Excellent communication, organization, and presentation skills preferred Demonstrated background in troubleshooting and problem‑solving preferred Experience managing field service personnel, including time reporting and performance assessments preferred Ability to travel up to 25% preferred

More About Us

Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector. Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Competitive health and retirement benefits Paid leave and flexible work arrangements Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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