Regional Operations Manager

Hitachi, Ltd.; South Boston (VA); On-site; USD 95,000 - 130,000; Full time

Job summary

Hitachi Energy in South Boston, VA is seeking a regional Service Operations Manager to lead a team of Service Engineers and Technicians. You will oversee field service delivery, ensure adherence to schedules, cost controls, and customer commitments while coordinating with sales and service teams to drive regional growth.

The role requires 5+ years in service operations or project management, a relevant degree, and strong communication skills. Travel up to 25% may be needed.

Qualifications

• Bachelor’s degree or higher with relevant field
• Experience in service operations or project management
• Strong communication and organizational skills
• Experience with field service in power/transformer environments
• Customer-facing experience preferred
• Ability to travel up to 25%

Responsibilities

• Manage planning and execution of regional service activities, both on-site and off-site, aligned with customer agreements
• Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets
• Allocate and coordinate work based on order content, delivery timelines, competencies, and workload
• Ensure materials, components, and warranty classifications support effective service delivery
• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth
• Support continuous improvement by applying service data, customer feedback, and digital service tools
• Ensure service findings are communicated to product and system teams to support ongoing improvement
• Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Skills

Service Operations

Project Management

Customer Interaction

Transformer Service

Field Service

Education

Bachelor’s degree

Associate degree

High School Diploma

Job description

Job Description

The Opportunity

In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high-quality, and cost-effective service offerings, solutions, and projects - including field service and repair - across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.

How You’ll Make an Impact

• Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements

• Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets

• Allocate and coordinate work based on order content, delivery timelines, competencies, and workload

• Ensure materials, components, and warranty classifications support effective service delivery

• Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth

• Support continuous improvement by applying service data, customer feedback, and digital service tools

• Ensure service findings are communicated to product and system teams to support ongoing improvement

• Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Bachelor’s degree and 5 years of Service Operations or Project Management experience; or
  Associate degree and 7 years of Service Operations or Project Management experience; or
  High School Diploma / GED and 9 years of Service Operations or Project Management experience

• Minimum 5 years of transformer service or power product field service experience preferred

• Experience interacting directly with customers preferred

• Excellent communication, organization, and presentation skills preferred

• Demonstrated background in troubleshooting and problem‑solving preferred

• Experience managing field service personnel, including time reporting and performance assessments preferred

• Ability to travel up to 25% preferred

More About Us

Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.

• Opportunities to work on innovative technologies that shape the future of energy

• A collaborative environment with experienced professionals across the power industry

• Access to learning platforms and career development programs

• Competitive health and retirement benefits

• Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.