Regional Operations Manager

SHARP CORPORATION; Renton (WA); On-site; USD 112,000 - 151,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

401k retirement plan with companymatch

Employee Assistance Plan

Wellness program

Training and mentorship

Job summary

Sharp Corporate Services seeks a Region Operations Manager to lead Customer Administration and Logistics for a regional group of SBS branches. Remote/onsite options exist; this role may be based in Renton, WA or Pleasanton, CA with oversight across both locations.

You will drive operational excellence, mentor staff, and ensure KPI targets, profitability, and customer satisfaction through standardized processes and technology adoption.

Qualifications

• 5+ years proven experience in Branch Operations Leadership
• Experience in the Multifunction Printer industry is preferred
• Pervious experience in the broader office technology, document management, Managed IT Services (MITS), Professional Audio Visual (ProAV), or Managed Print services (MPS) industries is preferred
• Ample knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles and practices
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Ability to effectively communicate with all levels of theorganization
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)

Responsibilities

• Lead and mentor staff across operational and administrative processes
• Direct day-to-day regional staff activities to ensure smooth operations
• Ensure KPI targets are met or exceeded
• Review procedures to locate inefficiencies and apply improvements
• Coordinate continuous improvement of branch operations
• Partner with branch leadership to align with corporate objectives and local markets
• Review financial information and adjust budgets for profitability
• Oversee customer support to enhance satisfaction
• Use KPI reporting to identify improvement opportunities and drive actions
• Develop staff to increase proficiency and leadership capacity
• Collaborate with Service Manager and Controller on inventory and procurement
• Establish processes with Branch Service for Meter Automation and satisfaction
• Share knowledge with National Director of Operations and other branches

Skills

Leadership

Staff mentoring

KPI targets

Data analysis

Communication skills

Strategic planning

Tools

ERP software

CRM software

MS Office

Job description

Pleasanton, California, United States; Renton, Washington, United States

Overview

The Region Operations Manager is responsible for leading and coordinating Customer Administration and Logistics for a group (region) of SBS branches. The position is responsible for the functions of Dispatch, Sales Order Processing, Contract Billing and Logistics. Additionally, the Region Operation Manager will be responsible for achieving and improving branch performance, productivity, efficiency, and profitability through the implementation of standardized processes, policies and technologies. This position may be based in Renton, WA or Pleasanton, CA.

Responsibilities

• Responsible for managing, motivating, and mentoring staff of employees involved with operational and administrative processes.
• Monitor and direct the day-to-day activities of all regional staff to ensure all functional areas are running smoothly and efficiently
• Ensure staff is aware of goals and ensure all KPI targets are met or exceeded
• Frequent review and evaluation of procedures to locate inefficiencies and apply improvements when needed.
• Develop and coordinate activities related to continuous improvement of branch operations throughout business
• Partner with branch leadership to develop a business plan that are consistent with corporate objectives and local market conditions.
• Review financial information and adjust operational budgets to promote profitability.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Utilize standardized KPI’s and Reporting to identify areas of improvement and develop actions with the Ops staff for resolution.
• Identify, Coach and Develop the staff to increase levels of proficiency and establish departmental leadership to assist with the day-to-day management of the team.
• Work with Branch Service Manager and Controller in the management of inventory and ordering of equipment, parts and supplies to fulfill the local branch forecast and revenue demand.
• Establish process and communication with the Branch Service organization for assistance with Meter Automation and Customer Satisfaction.
• Share knowledge with the SBS National Director of Operations team and other branches on effective practices, business opportunities and needs.

Qualifications

• 5+ years proven experience in Branch Operations Leadership
• Experience in the Multifunction Printer industry is preferred.
• Pervious experience in the broader office technology, document management, Managed IT Services (MITS), Professional Audio Visual (ProAV), or Managed Print services (MPS) industries is preferred
• Ample knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles and practices
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Ability to effectively communicate with all levels of theorganization
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)

About Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

This position may be based in either Pleasanton, CA, or Renton, WA, and will support operations across both locations.

#sbs

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement

$112,000 - $150,700 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sharp Electronics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making.We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.