Regional Operations Manager

Northwest Respiratory Services, LLC; Eagan (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

HSA & FSA options

401(k) retirement plan w/ companymatch

Vacation, sick, and paid holidays

Learning and development opportunities

Quarterly bonus based on regional perf

Job summary

Northwest Respiratory Services, LLC is seeking a Regional Operations Manager to lead day-to-day operations across branch offices in the Midwest and Northern Rockies. You will coach staff, improve face-to-face patient engagements, and strengthen partnerships with the VA and long-term care facilities.

The role requires travel between branches (~50%), oversight of staffing, and ensuring regulatory compliance. A CDL is preferred, with a focus on compassionate service and operational excellence.

Qualifications

• Current state issued driver's license.
• Preferred: Class C CDL with Tanker and Hazmat endorsements.
• Management/Supervisor experience is a plus
• Strong interpersonal skills and customer service orientation.

Responsibilities

• Oversees the Branch Manager and supports assigned branch offices.
• Monitors staffing needs and assists with disciplinary actions, hiring, termination, and payroll of employees.
• Performs monthly analysis of operational data and delivery patterns; provides reports to branches and VP of Operations.
• Assists VP of Operations and Branch Manager with vehicle maintenance and replacements; may deliver equipment.
• Ensures service compliance at all branches and with regulatory agencies (FDA, Board of Pharmacy, DOT, etc.).
• Travels between branch locations about 50% of the time.

Skills

Leadership

Customer service

Operations analysis

Communication

Job description

Northwest Respiratory Services is seeking a Regional Operations Manager. Northwest Respiratory services is the leading provider of oxygen and respiratory products through the Midwest and Northern Rockies. We specialize in serving the long-term care community and oxygen dependent veterans. As the Regional Operations Manager you will maintain and continue to build our strong reputation of customer service in the industry.This position will lead the effort to maintain and cultivate our operational partnerships, including the VA and long-term care facilities. As the leader of your region, you will oversee the day-to-day operations, and you will coach to improve your team members’ skills to strengthen their face-to-face customer/patient engagements.Essential Duties and Responsibilities:Oversees the Branch Manager and provides support to assigned branch offices. Branch Operation Hours Monday-Friday 8:00am-5:30pm. Monitoring on call. (During off hours). This position requires travel between branch locations 50% of the time.Oversee and assist assigned branches with staffing needs and issues; assist Branch Manager with disciplinary actions, hiring, termination and payroll of employeesMonthly analysis of operational data and delivery patterns to ensure branches are operating efficiently; provide monthly reports to assigned branches and VP of Operations.Assist VP of Operations and Branch Manager with vehicle maintenance and vehicle replacement for assigned branches. (As well as delivering equipment when needed)Maintaining service compliance at all assigned branches and regulatory agencies (i.e. FDA, Board of Pharmacy, DOT, etc.)Key Qualifications:Current state issued driver’s license.Preferred: Class C CDL with Tanker and Hazmat endorsements. NRS can help obtain these if necessary.Management/Supervisor experience is a plusDedication to our mission that includes caring for our customers with the highest standard of compassion, integrity, and careStrong interpersonal skills and customer service skillsA desire to work with the community and help others enjoy a better quality of lifeAcceptable criminal background check and motor vehicle record checkWe Offer a Competitive Benefits Package Including:Medical, Dental, and Vision insuranceHSA & FSA options401(k) retirement plan w/ company matchShort-term Disability insuranceCompany-paid Basic Life and Long-term Disability insuranceVoluntary Life, Accident, and other supplemental insuranceVacation, sick, and paid holidaysLearning and development opportunitiesQuarterly bonus structure based on regional performanceWe look forward to seeing your application and the opportunity to speak with you further!Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.Northwest Respiratory Services is an EEO Employer – M/F/Vets/Disabled