Regional Operations Manager

Northwest-Respiratory-Service; Eagan (MN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k

Paid time off & Holidays

Life Insurance

Job summary

Northwest Respiratory Services in the Midwest and Northern Rockies seeks a Regional Operations Manager to lead day-to-day branch operations and coach staff for stronger patient engagement.

You will travel between branches about 50% of the time, oversee staffing and payroll, and ensure compliance with FDA, DOT, and related regulations while partnering with VA and long-term care facilities.

Qualifications

• Current state issued driver’s license.
• Preferred Class C CDL with Tanker and Hazmat endorsements.
• Management or supervisory experience a plus.
• Commitment to our mission of compassionate care.

Responsibilities

• Oversee the Branch Manager and support assigned branches.
• Analyze operational data monthly and report to VP of Operations.
• Assist with vehicle maintenance and replacement for branches.
• Ensure service compliance with regulatory agencies (FDA, DOT, etc.).
• Travel between branches about 50% of the time.

Skills

Branch management

Staff coaching

Customer service

Interpersonal skills

Driver license

Job description

Northwest Respiratory Services is seeking a Regional Operations Manager. Northwest Respiratory services is the leading provider of oxygen and respiratory products through the Midwest and Northern Rockies. We specialize in serving the long-term care community and oxygen dependent veterans. As the Regional Operations Manager you will maintain and continue to build our strong reputation of customer service in the industry.This position will lead the effort to maintain and cultivate our operational partnerships, including the VA and long-term care facilities. As the leader of your region, you will oversee the day-to-day operations, and you will coach to improve your team members’ skills to strengthen their face-to-face customer/patient engagements.Essential Duties and Responsibilities:Oversees the Branch Manager and provides support to assigned branch offices. Branch Operation Hours Monday-Friday 8:00am-5:30pm. Monitoring on call. (During off hours). This position requires travel between branch locations 50% of the time.Oversee and assist assigned branches with staffing needs and issues; assist Branch Manager with disciplinary actions, hiring, termination and payroll of employeesMonthly analysis of operational data and delivery patterns to ensure branches are operating efficiently; provide monthly reports to assigned branches and VP of Operations.Assist VP of Operations and Branch Manager with vehicle maintenance and vehicle replacement for assigned branches. (As well as delivering equipment when needed)Maintaining service compliance at all assigned branches and regulatory agencies (i.e. FDA, Board of Pharmacy, DOT, etc.)Compensation and Benefits:$75,000-$90,000 per yearQuarterly bonus structure based on regional performanceHealth, Dental, Vision InsuranceEmployer Paid Life InsuranceMatched 401k Eligibility on Day One of EmploymentFSA Account (Medical and/or Dependent)Pet InsuranceShort Term and Long-Term DisabilityAccident, Hospital Indemnity, and Critical Illness InsuranceVacation, sick, and paid holidaysEligible for a performance based, year-end bonus.Key Qualifications:Current state issued driver’s license.Preferred: Class C CDL with Tanker and Hazmat endorsements. NRS can help obtain these if necessary.Management/Supervisor experience is a plusDedication to our mission that includes caring for our customers with the highest standard of compassion, integrity, and careStrong interpersonal skills and customer service skillsA desire to work with the community and help others enjoy a better quality of lifeAcceptable criminal background check and motor vehicle record checkWe look forward to seeing your application and the opportunity to speak with you further!Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.Northwest Respiratory Services is an EO Employer – M/F/Vets/Disabled