Regional Operations Manager

Northwest Respiratory Services; Eagan (MN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer paid life insurance

Matched 401k on day one

FSA account

Pet insurance

Short/Long disability

Critical illness insurance

Paid vacation/sick/holidays

Year-end bonus

Job summary

Northwest Respiratory Services seeks a Regional Operations Manager to lead day-to-day operations across multiple branches in the Minnesota region. You will drive operational partnerships, including with the VA and long-term care facilities, and coach staff to enhance customer and patient engagements.

The ideal candidate has management experience, strong customer service, and a commitment to compassionate care. Travel up to 50% is required; health and life benefits are included.

Qualifications

• Current state issued driver's license.
• Preferred: Class C CDL with Tanker and Hazmat endorsements. NRS can help obtain these if necessary.
• Management/Supervisor experience is a plus.
• Strong interpersonal and customer service skills.
• Desire to work with the community to improve quality of life.
• Background check and motor vehicle record check acceptable.

Responsibilities

• Oversee Branch Manager and support to branch offices; travel between branches 50% of the time.
• Staffing support for branches; assist with hiring, termination, and payroll.
• Analyze operational data and delivery patterns; provide monthly reports to VP Operations.
• Coordinate vehicle maintenance and replacement; assist with equipment delivery as needed.
• Maintain service compliance at branches and with regulatory agencies.

Skills

Management experience

Customer service

Interpersonal skills

Community outreach

Job description

Job DetailsLevel: ManagementJob Location: 01 Eagan - Eagan, MN 55121Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $75,000.00 - $90,000.00 SalaryTravel Percentage: Up to 50% Job Shift: DayJob Category: Management

Northwest Respiratory Services is the leading provider of oxygen and respiratory products through the Midwest and Northern Rockies. We specialize in serving the long‑term care community and oxygen dependent veterans.

As the Regional Operations Manager you will maintain and continue to build our strong reputation of customer service in the industry.

This position will lead the effort to maintain and cultivate our operational partnerships, including the VA and long‑term care facilities. As the leader of your region, you will oversee the day‑to‑day operations, and you will coach to improve your team members’ skills to strengthen their face‑to‑face customer/patient engagements.

Essential Duties and Responsibilities:

• Oversees the Branch Manager and provides support to assigned branch offices. Branch Operation Hours Monday‑Friday 8:00am‑5:30pm. Monitoring on call. (During off hours). This position requires travel between branch locations 50% of the time.
• Oversee and assist assigned branches with staffing needs and issues; assist Branch Manager with disciplinary actions, hiring, termination and payroll of employees
• Monthly analysis of operational data and delivery patterns to ensure branches are operating efficiently; provide monthly reports to assigned branches and VP of Operations.
• Assist VP of Operations and Branch Manager with vehicle maintenance and vehicle replacement for assigned branches. (As well as delivering equipment when needed)
• Maintaining service compliance at all assigned branches and regulatory agencies (i.e. FDA, Board of Pharmacy, DOT, etc.)

Compensation and Benefits:

• $75,000-$90,000 per year
• Quarterly bonus structure based on regional performance
• Health, Dental, Vision Insurance
• Employer Paid Life Insurance
• Matched 401k Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short Term and Long‑Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance
• Vacation, sick, and paid holidays
• Eligible for a performance based, year‑end bonus.

QualificationsKey Qualifications:

• Current state issued driver’s license.
• Preferred: Class C CDL with Tanker and Hazmat endorsements. NRS can help obtain these if necessary.
• Management/Supervisor experience isa plus
• Dedication to our mission that includes caring for our customers with the highest standard of compassion, integrity, and care
• Strong interpersonal skills and customer service skills
• A desire to work with the community and help others enjoy a better quality of life
• Acceptable criminal background check and motor vehicle record check

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer – M/F/Vets/Disabled