Regional Operations Manager

Great Day Improvements, LLC; Bensalem Township (Bucks County); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental plans

Company matching 401(k) Plan

Short and long-term disability

Vacation and Holiday pay

Job summary

Great Day Improvements LLC is seeking a Regional Operations Manager to oversee Installation and Operations across the Mid-Atlantic region (Western Pennsylvania & New Jersey). The role drives profitability, schedules, and customer satisfaction across multiple locations, with responsibility for hiring, training, and coordinating installation teams.

Qualified candidates have at least 5 years in general management within residential remodeling, strong leadership, and proficiency with MS Excel and

Qualifications

• Minimum 5 years’ experience in general management in remodeling or residential construction.
• Strong organizational, communication and leadership skills.
• Must be process oriented.
• Excellent customer relations and problem-solving skills.
• Experience coordinating multiple trades and subcontractors.
• Experience with MS Excel a plus.

Responsibilities

• Oversee day-to-day operations management of multiple locations.
• Manage projects using the in-house CRM system.
• Oversee implementation of customer satisfaction processes.
• Be responsible for job profitability, costing, budgeting, etc.
• Recruit, hire, and train teams based on capacity needs.
• Oversee team performance and training on procedures.
• Evaluate subcontractor performance and quality standards.
• Oversee installation procedures for all company products.
• Schedule materials, orders and ensure proper safety standards are followed.
• Meet with customers to review difficult jobs and address concerns.
• Maintain a rolling 30-day installation schedule.
• Travel region regularly (up to 25 weeks per year).

Skills

Operations management

Team leadership

Process orientation

Customer relations

Excel

Multi-trade coordination

CRM systems

Travel readiness

Tools

CRM system

Microsoft Excel

Job description

$80K - $85K SALARY + PERFORMANCE BONUS (OUR TOP REGIONAL OPERATIONS MANAGER EARN $150K+ IN THEIR FIRST YEAR)

THIS POSITION REQUIRES REGULAR REGIONAL TRAVEL TO ALL MARKETS up to 25 WEEKS PER YEAR

HIGHLY CONSIDERED CANDIDATES MUST HAVE OPERATIONS & INSTALLATION MANAGEMENT EXPERIENCE IN THE RESIDENTIAL HOME IMPROVEMENT INDUSTRY

Great Day Improvements LLC, an innovator and leader in the home remodeling market is currently seeking a driven and experienced Regional Operations Manager to oversee all aspects of the Installation and Operations in our MID-ATLANTIC region. The region covers the WESTERN PENNSYLVANIA & NEW JERSEY markets and will continue to grow. Great Day Improvements is a vertically integrated company who designs, manufactures, sells and installs the Patio Enclosures™ sunroom products.

As a contributing member of our successful Management Team, the candidate will be charged with effectively and successfully managing the Installation/Operations of the three regional branches.

• Day to day Operations Management of multiple locations
• Job and project management utilizing our in-house CRM system
• Oversee implementation of our customer satisfaction process.
• Responsible for job profitability, job costing, budgeting, etc.
• Recruit, hire, and train teams based on capacity needs
• Oversee performance of the teams and train them on proper procedures.
• Evaluate and monitor performance and quality standards of sub-contractors.
• Oversee training of proper installation procedures for all of company products.
• Oversee and perform, if necessary, measures, breakouts and order materials accordingly.
• Ensure that safety standards are reviewed and implemented.
• Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems.
• Maintain a rolling 30-day installation schedul
• Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry.
• P&L responsibility preferred.
• Experienced in team building and management preferred.Strong organizational, communication and leadership skills.
• Must be process oriented.
• Excellent customer relations and problem solving skills are required.
• Experience in dealing with multiple trades and sub-contractors.
• Must be competent in the use of technology; experience with MS Excel a plus.
• Must be able to travel (drive) to the all locations regularly

COMPENSATION

Great Day Improvements LLC offers the successful candidate the following a generous base salary plus bonus/variable compensation.

Competitive benefits package including

• Health insurance - several options including a company matching HSA
• Vision and Dental plans
• Company matching 401(k) Plan
• Short and long-term disability insurance plans
• Vacation and Holiday pay

Purpose and Scope of Job

The Regional Operations Manager is responsible for overseeing the operation from contract to completion of project. The OM position will oversee a Region consisting of multiple locations - with two direct reports in each location, the Operation Administrator and the Installation Field Supervisor, this position maintains the communication with our customer throughout the project and is responsible for the profitability of the project. Oversees and is a part of obtaining permits, ordering, managing and scheduling subcontractors, and all scheduling of projects. With Regional Manager, is responsible for planning revenue/profitability and meeting those monthly, quarterly, and yearly targets. They review difficult jobs, and ensure that all jobs are installed in accordance within company guidelines of quality and profitability. Responsible for meeting with customer to review difficult, complicated jobs and address customer concerns. They are responsible for the hiring and training of the installation team.

GDI is an Equal Employment Opportunity Employer

#INDGDIOP