Regional Operations Manager

Palmer Logistics; Baytown (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays & PTO

Job summary

Palmer Logistics, now part of H.Essers, seeks an on-site Regional Operations Manager to lead multiple warehouse operations across Houston-area markets. The role partners with HR, Quality, Safety, Compliance, Customer Service, and Accounting to drive efficiency and growth.

The ideal leader is strategic, people-focused, and excels in developing teams, solving complex challenges, and maintaining a culture of accountability and continuous improvement. ISO 9001:2015 and GMP experience preferred.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, or related field required.
• Minimum 5 years of progressive leadership experience in warehouse, distribution, or 3PL operations.
• Experience managing multiple warehouse locations and leading large operational teams.

Responsibilities

• Lead multiple warehouse operations to ensure safe, efficient, and productive facilities.
• Develop, coach, and mentor Warehouse Managers and operational leadership teams.
• Promote a culture focused on safety, accountability, quality, and customer service.
• Drive continuous improvement initiatives to improve productivity, service levels, and cost performance.
• Monitor KPIs, operational metrics, labor productivity, and P&L accountability.
• Develop and execute operational strategies that support company objectives and growth.
• Build and maintain strong customer relationships and identify improvement opportunities.

Skills

Leadership

Warehouse operations

P&L management

WMS Synapse

Education

Bachelor's degree in Logistics/Supply Chain or related

Job description

Join Our Leadership Team

Palmer Logistics, now part of H.Essers, is seeking an experienced and on-siteRegionalOperations Manager to join our leadership team and help shape the future of our warehouse operations. Palmer Logistics is a leading third-party logistics (3PL) provider with twelve warehouse locations across the Houston, Baytown, Pasadena, Grand Prairie, and Dallas markets. We provide customized warehousing, distribution, and value-added logistics solutions for hazardous chemicals, non-hazardous chemicals, food-grade products, and general commodities. As an ISO 9001:2015 certified organization, we are committed to operational excellence, continuous improvement, safety, and delivering exceptional service to every customer. This position offers an exciting opportunity to join a growing international logistics organization where you will have a direct impact on operational performance, employee development, customer satisfaction, and future growth.

Position Summary

The Operations Manager is responsible for leading multiple warehouse operations while driving operational excellence, financial performance, customer satisfaction, safety, and employee development. This leader will partner closely with Warehouse Managers and cross-functional departments including Human Resources, Quality, Safety, Compliance, Customer Service, and Accounting to ensure efficient operations while implementing best practices that support the continued growth of Palmer Logistics and H.Essers. The ideal candidate is a strategic, customer-focused leader who enjoys developing people, solving complex operational challenges, and creating a culture of accountability and continuous improvement.

Key Responsibilities

• Lead multiple warehouse operations to ensure safe, efficient, and productive facilities.
• Develop, coach, and mentor Warehouse Managers and operational leadership teams.
• Promote a culture focused on safety, accountability, quality, and customer service.
• Drive continuous improvement initiatives that improve productivity, service levels, operational efficiency, and cost performance.
• Monitor key performance indicators (KPIs), operational metrics, labor productivity, and financial performance, including P&L accountability.
• Develop and execute operational strategies that support company objectives and long-term growth.
• Build and maintain strong customer relationships while identifying opportunities to improve operations and expand services.
• Partner with Human Resources on staffing strategies, succession planning, employee development, performance management, and engagement initiatives.
• Collaborate with Quality and Compliance to maintain ISO 9001:2015 certification, Good Manufacturing Practices (GMP), and regulatory compliance.
• Evaluate warehouse layouts, equipment utilization, staffing, and operational resources to maximize efficiency.
• Support customer implementations, operational start-ups, audits, and strategic business initiatives.
• Resolve operational challenges proactively while maintaining high levels of customer satisfaction.
• Foster collaboration across departments to ensure operational consistency and achieve organizational goals.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field preferred.
• Minimum of 5 years of progressive leadership experience in warehouse, distribution, or third-party logistics operations.
• Experience managing multiple warehouse locations and leading large operational teams.
• Strong knowledge of warehouse operations, inventory management, labor planning, and customer service.
• Experience managing operational budgets and P&L performance.
• Knowledge of warehouse management systems (Synapse experience is a plus).
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent leadership, communication, coaching, and interpersonal skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience working in ISO-certified, GMP, or regulated warehouse environments is preferred.

What We're Looking For

• Strategic thinker with a hands-on leadership style.
• Ability to build strong relationships with employees and customers.
• Passion for developing people and future leaders.
• Integrity, accountability, and professionalism.
• Commitment to continuous improvement and operational excellence.
• Data-driven decision making.
• Ability to thrive in a fast-paced, customer-focused logistics environment.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Voluntary Critical Illness, Accident, Hospital Indemnity, Short-Term Disability & Long-Term Disability Insurance
• 401(k) Retirement Plan
• Paid Holidays
• Paid Time Off