Regional Operations Manager

ZipRecruiter; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job description

Job Description

JC Law is looking for an Operations Manager to oversee three regional offices. This person will oversee and direct operational functions within a specific geographic area, ensuring alignment with overall organizational goals, efficient operations, and compliance with company policies. They are responsible for developing and implementing strategies, managing budgets, and leading teams to achieve performance targets.

Responsibilities:

1. Report directly to the COO on a daily basis on the functioning of the Domestic Department across our three locations: Baltimore, MD; Fairfax, VA; and King of Prussia, PA.
2. Track and report expenses, collections, and reviews daily, weekly, and monthly within the Domestic Department.
3. Monitor attendance and productivity of attorneys and legal staff.
4. Assist attorneys in distributing work efficiently to maximize profitability.
5. Analyze profitability by case type, attorney, and team to support decision-making.
6. Partner with legal operations and finance departments to ensure accurate tracking and goal alignment.
7. Allocate resources and materials to meet project deadlines.
8. Build and maintain reports and performance dashboards for office and firm leadership.
9. Track and forecast operational trends within the legal industry and apply best practices at JC Law.
10. Formalize policies and procedures in accordance with HR regulations.
11. Travel weekly to Fairfax and King of Prussia offices for meetings.
12. Engage in strategic planning and implementation.
13. Manage performance and lead team development.
14. Oversee budget management.
15. Ensure compliance and manage risks.
16. Promote continuous improvement initiatives.
17. Manage talent acquisition and development.
18. Enhance operational efficiency and productivity.

Skills:

• Strong interpersonal and negotiation skills.
• Excellent customer service abilities.
• Ability to work well under pressure.
• Flexibility and openness to change.
• Proven ability to generate profits across multiple sales locations.
• Business management expertise.
• Initiative-taking capabilities.
• Experience in creating and running effective training programs.
• Advanced knowledge of AI, reporting methods using Excel, and QuickBooks.
• Background in sales, customer service, and management.

Qualifications:

• Previous experience in operations or related fields.
• Strong project management skills.
• Excellent problem-solving and critical thinking skills.
• Strong leadership qualities.

Company Description:

JC Law, Maryland’s largest family law practice and a leader in criminal, civil, and domestic litigation, offers an unparalleled opportunity to lead, innovate, and grow with a nationally recognized firm. Founded in 1992 by attorney Jim Crawford, our team of experienced attorneys handles family law, criminal defense, and civil litigation, with a proven record of success.