Regional Operations Manager - Mid-Atlantic

GUARDIAN SECURITY SERVICES, INC.; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in luxury concierge services is seeking a Regional Operations Manager in Washington, DC. This role involves overseeing operations at multiple properties, ensuring high service standards, and managing a dedicated team. Flexibility is essential as the position requires odd hours and on-call availability. Join a dynamic team committed to excellence in hospitality and make a significant impact in the industry.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Collaborative work environment

Qualifications

• Minimum 2 years in hospitality, luxury services, or property management.
• Proven leadership and exceptional customer service skills.

Responsibilities

• Manage daily operations at luxury properties.
• Serve as liaison between property management and concierge staff.
• Conduct regular site visits for quality control.

Skills

Leadership

Customer Service

Team Management

Flexibility

Tools

Microsoft Office

Job description

Job Description

Job Description

Description:

About Us:

Guardian Security Services, Inc. is a leader in providing premier front desk concierge services to luxury residential and commercial properties. We pride ourselves on delivering exceptional hospitality and operational excellence across our portfolio in the Mid-Atlantic region.

Position Overview:

We are seeking candidates to join a passionate and dedicated team to add tremendous value as a dynamic Regional Operations Manager to oversee a portfolio of luxury concierge sites located in Washington, DC, Maryland, and Virginia. This role demands flexibility, as it is not a standard Monday through Friday position; rather, it requires availability during odd hours, including nights and weekends, and being on call at unconventional times. The successful candidate will ensure that our high standards of service and professionalism are maintained across all sites.

Key Responsibilities:

• Operational Oversight: Manage daily operations at multiple luxury properties to ensure the delivery of seamless front desk concierge services.
• Oversee scheduling, staffing, and operational logistics during non-traditional hours.
• Client Relations: Serve as the primary liaison between property management teams and our concierge staff, ensuring client satisfaction and addressing service concerns promptly.
• Team Leadership & Development: Recruit, train, and mentor concierge personnel, promoting a culture of excellence and hospitality.
• Quality Control & Compliance: Conduct regular site visits to ensure compliance with company standards and property requirements.
• Maintain detailed performance and incident reports for continuous improvement.
• Incident Management: Address escalated issues and coordinate effective responses to service disruptions or emergencies.
• On-Call Availability: Be available on an on-call basis to manage urgent issues during nights, weekends, and holidays.

Qualifications & Skills:

• A minimum of 2 years experience in hospitality, luxury residential services, hotel front desk management, security operations management, or property management is preferred.
• Proven leadership and team management skills.
• Exceptional customer service and client relationship abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Must have a valid driver’s license, reliable transportation, and be able to submit to an MVR check.
• Flexibility to work outside of standard business hours, including nights, weekends, and holidays.

Why Join Guardian Security Services?

• Competitive salary and benefits package, subject to waiting period after hire date.
• Opportunities for career growth and professional development.
• A dynamic, collaborative, and high-performance work environment.
• The chance to make a significant impact in the luxury hospitality industry.

If you are a service-oriented professional with a passion for excellence and the flexibility to work non-traditional hours, we invite you to apply for this exciting opportunity.

A detailed scope-of-work will be discussed during the interview process.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Guardian Security Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Security Services, Inc. is committed to integrity, excellence, and diversity among its employees.

Requirements: