Regional Operations Leader - Senior Living Excellence

Primrose Retirement Communities; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Employee Assistance Program

Life Insurance

Job summary

Primrose Retirement Communities is seeking a strategic Regional Operations Manager to lead multiple senior living communities within an assigned region. You will coach Executive Directors, drive occupancy, resident satisfaction, and ensure regulatory compliance while delivering financial performance.

This role requires multi-site leadership, a Bachelor’s degree, strong business acumen, and willingness to travel.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Management or related field.
• Multi-site leadership experience, preferably in senior living, healthcare, hospitality or related service-focused industry.
• Strong financial acumen, including budgeting, forecasting and performance management.
• Ability to travel regularly throughout the assigned region.

Responsibilities

• Provide leadership, coaching and support to Executive Directors across an assigned region, helping them achieve operational, financial and resident satisfaction goals.
• Drive occupancy, employee engagement, quality outcomes and overall community performance through strategic planning and performance management.
• Analyse community metrics, identify opportunities for improvement and implement strategies that support growth and operational excellence.
• Partner with Executive Directors to develop budgets, review financial performance and ensure accountability for results.
• Ensure communities maintain compliance with all applicable federal, state and local regulations, licensing requirements and company standards.
• Support the development of community leaders and teams through training, mentorship and ongoing professional development.
• Collaborate with home office and regional teams to communicate priorities, address challenges and advance strategic initiatives.
• Conduct regular community visits to evaluate operations, support leadership teams and ensure alignment with Primrose's mission and values.
• Champion a culture of person-centred care, employee engagement, continuous improvement and exceptional resident experiences.

Skills

Leadership

Financial acumen

Communication

Travel

Education

Bachelor's degree

Job description

Primrose Retirement Communities is seeking a strategic Regional Operations Manager to lead multiple senior living communities within an assigned region. You will coach Executive Directors, drive occupancy, resident satisfaction, and ensure regulatory compliance while delivering financial performance.

This role requires multi-site leadership, a Bachelor’s degree, strong business acumen, and willingness to travel.