Copy of Regional Operations Manager

Primrose Retirement Communities; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Employee Assistance Program

Life Insurance

Job summary

Primrose Retirement Communities is seeking a strategic Regional Operations Manager to lead multiple senior living communities within an assigned region. You will coach Executive Directors, drive occupancy, resident satisfaction, and ensure regulatory compliance while delivering financial performance.

This role requires multi-site leadership, a Bachelor’s degree, strong business acumen, and willingness to travel.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Management or related field.
• Multi-site leadership experience, preferably in senior living, healthcare, hospitality or related service-focused industry.
• Strong financial acumen, including budgeting, forecasting and performance management.
• Ability to travel regularly throughout the assigned region.

Responsibilities

• Provide leadership, coaching and support to Executive Directors across an assigned region, helping them achieve operational, financial and resident satisfaction goals.
• Drive occupancy, employee engagement, quality outcomes and overall community performance through strategic planning and performance management.
• Analyse community metrics, identify opportunities for improvement and implement strategies that support growth and operational excellence.
• Partner with Executive Directors to develop budgets, review financial performance and ensure accountability for results.
• Ensure communities maintain compliance with all applicable federal, state and local regulations, licensing requirements and company standards.
• Support the development of community leaders and teams through training, mentorship and ongoing professional development.
• Collaborate with home office and regional teams to communicate priorities, address challenges and advance strategic initiatives.
• Conduct regular community visits to evaluate operations, support leadership teams and ensure alignment with Primrose's mission and values.
• Champion a culture of person-centred care, employee engagement, continuous improvement and exceptional resident experiences.

Skills

Leadership

Financial acumen

Communication

Travel

Education

Bachelor's degree

Job description

Lead Communities. Inspire Leaders. Make a Difference.

At Primrose Retirement Communities, our mission is simple: to provide person-centred care and exceptional living experiences for seniors. We are seeking a passionate and strategic Regional Operations Manager to provide leadership, support and vision to multiple communities within an assigned region.

This role is ideal for a proven senior living leader who thrives on developing teams, driving results and supporting Executive Directors in achieving operational excellence. As a Regional Operations Manager, you will play a key role in advancing occupancy, resident satisfaction, employee engagement, financial performance and regulatory compliance across your region.

More about the position responsibilities:

• Provide leadership, coaching and support to Executive Directors across an assigned region, helping them achieve operational, financial and resident satisfaction goals.
• Drive occupancy, employee engagement, quality outcomes and overall community performance through strategic planning and performance management.
• Analyse community metrics, identify opportunities for improvement and implement strategies that support growth and operational excellence.
• Partner with Executive Directors to develop budgets, review financial performance and ensure accountability for results.
• Ensure communities maintain compliance with all applicable federal, state and local regulations, licensing requirements and company standards.
• Support the development of community leaders and teams through training, mentorship and ongoing professional development.
• Collaborate with home office and regional teams to communicate priorities, address challenges and advance strategic initiatives.
• Conduct regular community visits to evaluate operations, support leadership teams and ensure alignment with Primrose's mission and values.
• Champion a culture of person-centred care, employee engagement, continuous improvement and exceptional resident experiences.

What we're looking for:

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business, Management or a related field; equivalent experience may be considered.
• Multi-site leadership experience, preferably within senior living, healthcare, hospitality or a related service-focused industry.
• Strong financial acumen, including budgeting, forecasting and performance management.
• Demonstrated ability to lead, coach and develop high-performing teams.
• Excellent communication, relationship-building and problem-solving skills.
• Ability to travel regularly throughout the assigned region.

Preferred Qualifications

• Experience overseeing Independent Living, Assisted Living or other senior housing operations.
• Knowledge of state licensing requirements and regulatory compliance within senior living.
• Proven success improving occupancy, resident satisfaction, employee engagement and financial outcomes.

What we offer:

• PTO (Paid Time Off)
• Various coverage levels for Medical, Dental and Vision Insurance Plans
• 401k Retirement plans plus a generous company match
• Employee Assistance Program (EAP)
• Company paid Life Insurance

Primrose Retirement Communities is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Primrose Retirement Communities began over 30 years ago with a simple mission - to honour our seniors by offering a variety of healthy, happy lifestyle options.

By getting the right people on the team at all levels of the organization and by making work fun, we will create a culture where the best people will want to work, residents will want to live, and the core values of Accountability, Relentless Improvement, Embrace Change, Respect and Passion are embraced.

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And best of all, you get to work with our amazing STAFF and RESIDENTS !