Regional Operations Leader - Multi-Location

Singer Industrial Company; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

RW Connection, part of Singer Industrial, seeks an experienced Operations Manager to lead multi-location operational performance across its Pennsylvania, Maryland, and New Jersey branches. You will directly manage Branch Managers, drive continuous improvement, and strengthen systems to support sustainable growth and profitability.

You will promote a safety-first culture, oversee quality programs (ISO/CMMC), and partner with leaders to monitor financial metrics, inventory accuracy, and service

Qualifications

• Experience leading operations in a multi-location distribution, manufacturing, service, or industrial setting.
• Proven leadership development and coaching experience.
• Strong business and financial acumen; can interpret metrics and drive results.
• Track record improving safety, productivity, inventory accuracy, quality, or customer service.
• Familiarity with quality management systems and audits.
• Experience with ISO or CMMC programs or similar regulatory requirements.
• Familiarity with inventory management and cycle counting; production or fabrication experience is a plus.
• Excellent organization, communication, and problem-solving skills.
• Able to work with branch managers and frontline teams; travel as needed.

Responsibilities

• Oversee operational performance across all RW Connection locations, maintaining consistent standards.
• Directly manage, coach, and develop Branch Managers, setting clear expectations and building leadership capability.
• Promote a strong safety culture across branch, warehouse, production, delivery, and field service activities.
• Support RW Connection’s quality processes, including ISO and CMMC programs in partnership with quality, compliance, IT, and branch leaders.
• Help maintain audit readiness through procedures, records, training, and follow-up on findings.
• Identify and implement operational improvements to enhance productivity, service, inventory accuracy, quality, and efficiency.
• Monitor key metrics like operating expenses, inventory investment, productivity, and profitability with branch leaders.
• Improve workflows, service levels, and cost control while balancing customer service, quality, and safety objectives.
• Oversee inventory accuracy and cycle counting; investigate discrepancies and implement corrective actions.
• Support production and fabrication operations; help teams manage priorities, capacity, and on-time completion.
• Coordinate maintenance, inspection, and readiness of vehicles, tools, and equipment.
• Establish procedures and performance measures; review results and implement action plans to close gaps.
• Collaborate across locations to share best practices and address staffing and training needs.

Skills

Multi-location ops

Leadership development

Financial acumen

Quality management

ISO/CMMC

Inventory management

Cycle counting

Operations optimization

Travel willingness

Driver's license

Job description

RW Connection, part of Singer Industrial, seeks an experienced Operations Manager to lead multi-location operational performance across its Pennsylvania, Maryland, and New Jersey branches. You will directly manage Branch Managers, drive continuous improvement, and strengthen systems to support sustainable growth and profitability.

You will promote a safety-first culture, oversee quality programs (ISO/CMMC), and partner with leaders to monitor financial metrics, inventory accuracy, and service