Regional Operations Leader: Growth & Service Excellence

Aqua Tech Pool Management, LLC; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

AquaTech Pool Management, LLC is seeking a Director of Operations to lead the Charlotte market (or Raleigh region) with a focus on service delivery, client satisfaction, and financial performance.

You will own operations across the market, oversee field teams, and drive growth by expanding relationships with HOAs, property managers, and country clubs while maintaining AquaTech’s safety and service standards.

Qualifications

• 3–5+ years in operations & account leadership within a service-based or field service organization.
• Proven experience managing teams across multiple locations or accounts.
• Strong client-facing experience with the ability to build and maintain relationships.
• Demonstrated ability to drive operational performance and accountability.
• High ownership mentality with a willingness to be hands-on when needed.
• Strong financial acumen and experience managing budgets or P&L.

Responsibilities

• Own operations across the market, ensuring consistent execution of AquaTech’s standards in safety, service, and operational excellence.
• Lead and develop team, service technicians, and seasonal teams across the region.
• Ensure service routes, staffing plans, and facility operations are executed efficiently and at a high level.
• Step into the field when needed to support teams, resolve issues, and maintain service continuity.
• Serve as the customer point of contact for clients, including HOAs, community managers, and country club leadership.
• Build strong, trust-based relationships and position AquaTech as a long-term partner.
• Proactively address client needs, resolve escalations, and ensure high satisfaction and retention.
• Lead client meetings, site walks, and performance reviews.
• Drive growth across the market through new contract acquisition and expansion of existing accounts.
• Partner with business development on proposals, walkthroughs, and closing new opportunities.
• Identify and execute opportunities for repair, renovation, and additional service offerings.
• Build and maintain a strong network within the local community and industry.
• Recruit, hire, and develop high-performing team members across the market.
• Coach team members to deliver exceptional service and uphold company values.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure teams are trained in safety, customer service, and operational best practices.
• Own P&L performance for the division, including revenue growth, labor management, and profitability.
• Monitor key performance indicators such as service quality, labor utilization, and client retention.
• Partner with leadership on budgeting, forecasting, and pricing strategies.
• Identify inefficiencies and implement improvements to drive margin expansion.
• Implement and maintain scalable operational systems and processes across the market.
• Leverage tools (work order systems, reporting platforms) to ensure visibility and accountability.
• Standardize best practices while adapting to the unique needs of each facility.
• Lead continuous improvement initiatives to enhance service quality and efficiency.

Skills

Operations leadership

Team management

Client-facing

Financial acumen

Account leadership

Job description

AquaTech Pool Management, LLC is seeking a Director of Operations to lead the Charlotte market (or Raleigh region) with a focus on service delivery, client satisfaction, and financial performance.

You will own operations across the market, oversee field teams, and drive growth by expanding relationships with HOAs, property managers, and country clubs while maintaining AquaTech’s safety and service standards.