Regional Operations Leader – 22 Laundromats

Laundry Growth Partners; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Mileage reimbursements

Company vehicle

Paid time off

Job summary

WashSmart Laundry and Drop and Dash in Chicago is seeking a Regional Director of Operations to oversee 22 laundromats, drive efficiency, and align store performance with business goals.

The role requires hands-on leadership, field visits, coaching staff, overseeing facilities and maintenance, and working with contractors to ensure safety, uptime, and profitability. You will translate ownership objectives into measurable results while building scalable processes.

Qualifications

• Experience managing multi-unit operations across multiple locations.
• Strong leadership, organizational and communication skills.
• Knowledge of labor laws and compliance requirements.
• Experience coordinating with contractors and project management.
• Ability to analyze operating reports and financial results.

Responsibilities

• Oversee day-to-day operations across 22 laundromat locations, ensuring efficiency and profitability.
• Develop and enforce standardized procedures, performance standards, and service quality.
• Visit stores to assess performance, facility conditions, staffing, and compliance.
• Manage maintenance programs, safety, and facility compliance with regulations.
• Coordinate with maintenance staff, contractors, and outside service providers.
• Monitor budgets, inventory controls, and loss prevention initiatives.
• Drive customer satisfaction and maintain consistent service standards.
• Lead, coach, and evaluate operational leaders and frontline teams.
• Ensure scalable processes and compliance with wage and hour laws.

Skills

Multi-unit operations

Leadership

Project management

Facility maintenance

Labor law knowledge

Contractor coordination

budgeting / P&L

Travel between sites

Communication

Bilingual: English & Spanish

Tools

Excel

Reporting tools

Business management software

Job description

WashSmart Laundry and Drop and Dash in Chicago is seeking a Regional Director of Operations to oversee 22 laundromats, drive efficiency, and align store performance with business goals.

The role requires hands-on leadership, field visits, coaching staff, overseeing facilities and maintenance, and working with contractors to ensure safety, uptime, and profitability. You will translate ownership objectives into measurable results while building scalable processes.