Multi-Location Ops Leader, Bilingual (Spanish)

Washsmart; Chicago (IL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Performance-based bonus

Mileage reimbursement

Company vehicle

Paid time off

Job summary

WashSmart, a multi-location laundromat operator in the Chicago market, seeks an experienced Regional Director of Operations. You will lead 22 store locations, drive efficiency, coach managers, and ensure maintenance and safety across facilities.

The role requires hands‑on leadership, field presence, and deep operational know‑how to translate company goals into measurable store performance. Expect competitive compensation and benefits.

Qualifications

• 5+ years managing multi‑unit operations.
• Bilingual, English and Spanish are a must.
• Experience with labor laws.
• Experience working with construction contractors.
• Project management at least 5+ years.
• Strong understanding of equipment and facility maintenance.
• Experience overseeing multiple customer-facing locations.
• Proven ability to manage managers and frontline employees.
• Strong financial management and P&L experience.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Oversee day-to-day operations across 22 laundromat locations, ensuring efficiency and profitability.
• Develop and enforce SOPs, performance expectations, and service standards.
• Conduct regular store visits to evaluate performance and compliance.
• Ensure locations are clean, staffed, and well-maintained.
• Monitor opening/closing procedures, attendance, and staffing coverage.
• Identify operational inefficiencies and drive improvements.
• Manage inventory, merchandising, and loss prevention.
• Maintain customer satisfaction through consistent service standards.
• Lead cross-functional collaboration between maintenance, logistics, retail, and admin.

Skills

Multi-location ops

Leadership

P&L management

Labor laws

Contractor management

Travel required

Excel & reporting

Bilingual English/Spanish

Tools

Excel

PM software

Job description

WashSmart, a multi-location laundromat operator in the Chicago market, seeks an experienced Regional Director of Operations. You will lead 22 store locations, drive efficiency, coach managers, and ensure maintenance and safety across facilities.

The role requires hands‑on leadership, field presence, and deep operational know‑how to translate company goals into measurable store performance. Expect competitive compensation and benefits.