Regional Operations Director (Veterans Benefits)

Veterans Benefits Administration; Baltimore (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

Veterans Benefits Administration seeks an Assistant Director, Regional Office to oversee operations ensuring timely and accurate delivery of veterans' benefits nationwide. The role focuses on policy adherence, performance standards, and strategic planning to optimize service levels across business lines.

The position requires leadership in human resource and budget management, with accountability for workforce planning, performance management, and ensuring compliance with VBA directives.

Qualifications

• Experience managing or directing program operations delivering benefits or services.
• Ability to establish priorities, allocate staff and funds, and meet objectives.
• Experience coordinating personnel management actions—hiring, performance management, labor relations.

Responsibilities

• Oversees Regional Office operations to ensure timely, accurate delivery of veterans' benefits.
• Implements RO policies and performance standards for consistent service delivery.
• Analyzes performance data and directs corrective actions to improve quality and efficiency.
• Leads strategic planning and resource management, including budgeting and staffing.
• Represents the RO in internal and external engagements and maintains stakeholder relationships.

Skills

Program operations

Resource planning

HR oversight

Budget management

Policy implementation

Job description

Veterans Benefits Administration seeks an Assistant Director, Regional Office to oversee operations ensuring timely and accurate delivery of veterans' benefits nationwide. The role focuses on policy adherence, performance standards, and strategic planning to optimize service levels across business lines.

The position requires leadership in human resource and budget management, with accountability for workforce planning, performance management, and ensuring compliance with VBA directives.