Lead Veterans Benefits & Claims Supervisor

Veterans Benefits Administration; Buffalo (NY); On-site; USD 120,000 - 145,000; Full time

Job summary

Veterans Benefits Administration seeks an Assistant Education Officer to help administer the Education Division in one of two Regional Processing Offices nationwide. The role reports to the Education Officer and supports quality improvement to deliver timely, high-quality products to Veterans, dependents, and survivors.

You will operate in a federal environment with GS-14 eligibility, perform supervisory duties, analyze data, and coordinate with internal/external stakeholders to maintain program

Qualifications

• One year of specialized experience at or above the GS-13 level for GS-14 eligibility.
• Experience managing complex benefits programs.
• Experience interpreting federal laws, VA regs, and policies on claims processing.
• Ability to provide technical guidance on complex or sensitive claims.
• Demonstrated supervisory experience, including evaluating performance and disciplining.
• Ability to analyze operational data to improve accuracy, timeliness, and customer service.
• Experience coordinating program activities with internal/external stakeholders.

Responsibilities

• Assist in administration and management of the Education Division.
• Support quality improvement to ensure timely, high-quality products for Veterans and dependents.
• Represent leadership in meetings or consultations with stakeholders.
• Ensure compliance with program integrity, internal controls, and workload management.

Skills

Managing benefits

Legal interpretation

Guidance on claims

Supervisory skills

Data analysis

Stakeholder mgmt

Compliance & controls

Job description

Veterans Benefits Administration seeks an Assistant Education Officer to help administer the Education Division in one of two Regional Processing Offices nationwide. The role reports to the Education Officer and supports quality improvement to deliver timely, high-quality products to Veterans, dependents, and survivors.

You will operate in a federal environment with GS-14 eligibility, perform supervisory duties, analyze data, and coordinate with internal/external stakeholders to maintain program