Regional Operations Director — Retail Security

Metro One Security; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Career growth opportunities

Job summary

Metro One Security is seeking a Director of Operations for the Central & Southeast Regions to oversee a regional portfolio of retail security operations across client locations in the Chicago area and beyond.

The ideal candidate will have 7+ years leading multi-site operations, with strong Asset Protection or Loss Prevention background, and a track record of driving workforce optimization, financial oversight, and client satisfaction. Travel up to 25% is expected.

Qualifications

• 7+ years of progressive leadership experience managing multi-site security, operations, or service programs.
• Retail industry experience preferred, particularly Asset Protection (AP) or Loss Prevention (LP).
• Bachelor's degree in Business, Security Management, Operations Management, or related field preferred.
• Strong leadership, communication, and problem-solving abilities.
• Willingness to travel up to 25% based on business needs.

Responsibilities

• Lead regional operations across multiple retail client locations, ensuring consistent execution and service delivery.
• Partner with regional leadership and clients to strengthen relationships and resolve operational challenges.
• Lead, coach, and develop a high-performing operations team with accountability and continuous improvement.
• Drive workforce planning, staffing, scheduling, and readiness to ensure contract compliance.
• Monitor performance via reporting, analytics, audits, and KPIs while improving efficiency.
• Manage regional budgeting, forecasting, labor management, and cost controls.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Collaborate with cross-functional teams on new account implementations and transitions.
• Utilize technology and data to improve performance and drive consistent execution.

Skills

Leadership

Multi-site ops

Client relations

Workforce planning

Budgeting & forecasting

Operational analytics

Communication

Problem solving

Travel readiness

Education

Bachelor's degree

Tools

Reporting tools

Job description

Metro One Security is seeking a Director of Operations for the Central & Southeast Regions to oversee a regional portfolio of retail security operations across client locations in the Chicago area and beyond.

The ideal candidate will have 7+ years leading multi-site operations, with strong Asset Protection or Loss Prevention background, and a track record of driving workforce optimization, financial oversight, and client satisfaction. Travel up to 25% is expected.