Regional Operations Director — Multi-Site Logistics & Growth

Express Flooring; Phoenix (AZ); On-site; USD 150,000 - 175,000; Full time

Job summary

Express Flooring is seeking a Regional Operations Director to lead installation services, warehouse operations, and distribution centers across the Western U.S., reporting to the COO. You will oversee Operations Managers and residential flooring contractor networks, setting the standard for efficiency and customer experience.

The role requires strategic leadership and hands-on execution in a fast-paced, multi-site environment, with a focus on scalability, KPI-driven performance, and a culture of

Qualifications

• 10+ years of progressive operations leadership experience in installation services, field operations, logistics, or distribution.
• Experience leading multi-location operations and regional teams at scale.
• Deep expertise in operational strategy, process improvement, and inventory management.
• Experience with ERP systems (NetSuite preferred), CRM platforms (Salesforce preferred), and performance dashboards.
• Highly analytical, with exceptional leadership, communication, and cross-functional collaboration skills.

Responsibilities

• Team Excellence: Recruit, develop, and lead high-performing operations and warehouse leaders while fostering a culture of accountability, collaboration, and continuous improvement.
• Performance Management: Own operational results by establishing KPIs, dashboards, and reporting that drive transparency and continuous improvement.
• Operational Oversight: Ensure efficient warehouse and distribution center operations, maintaining inventory accuracy and reliable material availability.
• Process & Scalability: Implement standardized workflows and SOPs to support operational growth while reinforcing quality standards through active performance oversight.
• Customer Orientation: Champion a customer-first culture by improving Net Promoter Scores and expanding the volume of 5-star reviews across all reputation channels.
• Efficiency & Cost Optimization: Identify and execute opportunities to streamline operations, reduce logistics costs, and improve service delivery.
• Problem Solving: Resolve escalated operational and customer issues through data-driven root-cause analysis and corrective action.
• Expansion Leadership: Lead the launch and operational start-up of new warehouses and distribution centers to support regional growth.

Skills

Leadership

Operations Management

Cross-functional Collaboration

Analytical Thinking

KPI Ownership

Tools

NetSuite

Salesforce

Dashboards

Job description

Express Flooring is seeking a Regional Operations Director to lead installation services, warehouse operations, and distribution centers across the Western U.S., reporting to the COO. You will oversee Operations Managers and residential flooring contractor networks, setting the standard for efficiency and customer experience.

The role requires strategic leadership and hands-on execution in a fast-paced, multi-site environment, with a focus on scalability, KPI-driven performance, and a culture of