Regional Operations Director — Multi‑Site Growth & Leadership

Small Door Inc.; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health, dental + vision insurance

401K contributions

Growth opportunities

Flexible PTO & parental leave

Wellness stipend

Discounted veterinary care

Team collaboration and support

Job summary

Small Door Inc. is seeking a Regional Operations Director based in the Boston area to lead and develop Practice Managers across multiple clinics. You will drive operational excellence, ensure on-brand delivery, and influence budgeting, scheduling, and inventory decisions for a growing veterinary care network.

You will partner with HQ and field teams to scale open markets while maintaining a strong focus on patient care, team development, and a best-in-class member experience.

Qualifications

• 3+ years of multi-unit operations experience (hospitality, retail, wellness, veterinary preferred).
• Strong track record leading managers, not just frontline staff.
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs.

Responsibilities

• Lead & develop Practice Managers across multiple clinics.
• Drive operational excellence ensuring consistent, on-brand performance.
• Own multi-site business performance, budgeting, scheduling, inventory, and physician partnerships.

Skills

Multi-unit operations

Leadership of managers

KPIs & metrics

People communications

Fast-moving environment

Veterinary industry exposure

Job description

Small Door Inc. is seeking a Regional Operations Director based in the Boston area to lead and develop Practice Managers across multiple clinics. You will drive operational excellence, ensure on-brand delivery, and influence budgeting, scheduling, and inventory decisions for a growing veterinary care network.

You will partner with HQ and field teams to scale open markets while maintaining a strong focus on patient care, team development, and a best-in-class member experience.