Regional Operations Director

Companion Pet; Phoenix, Northern (AZ, KY); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Annual bonus opportunity

Comprehensive benefits

Remote work flexibility

Relocation assistance

Job summary

Companion seeks a Regional Director of Operations to lead and optimize veterinary clinic operations across Arizona and Texas. This remote role requires hands-on leadership with 70% travel to sites, maintaining high patient care and client service standards.

You will drive financial performance, develop hospital leaders, and implement processes that improve efficiency and patient outcomes across 12 locations.

Qualifications

• 3+ years of multi-location operational leadership experience.
• Experience in service-based industries with a focus on customer satisfaction.
• Strong analytical and problem solving skills to optimize workflows.
• Excellent communication to engage stakeholders.

Responsibilities

• Oversee P&L across a sizable regional portfolio.
• Lead hands-on operations with 70% travel across Arizona and Texas.
• Implement best practices and develop high-performing teams.
• Collaborate with executive leadership on regional growth initiatives.
• Ensure quality and regulatory compliance across all clinics.

Skills

Multi-site leadership

Data-driven decisions

P&L management

Change management

Communication skills

Education

Bachelor's degree in Business/Operations

DVM license preferred

Job description

Company Overview

Companion was formed in January of 2020 with a commitment to providing unmatched care to pets and unsurpassed support to veterinary teams through the management and operation of our acquired veterinary hospitals. We are based in Los Angeles, with a focus on expansion throughout the Western United States. The Companion team is passionate about the animal health industry and deeply committed to building a network of best-in-class veterinary practices with talented people collaborating to solve industry-wide problems and deliver exceptional medical care. We are seeking individuals who share our energy, drive and ambition and who will meaningfully contribute to our growth and success.

About This Role

We're seeking a Regional Director of Operations to lead and optimize operations across our veterinary clinic locations in Arizona and Texas. Reporting to the Chief Operating Officer, you'll oversee significant P&L responsibility while driving operational excellence and business growth across our multi-site network.

This remote position requires 70% travel throughout Arizona and Texas to ensure hands-on leadership and support at each location. You'll be responsible for implementing best practices, developing high-performing teams, and ensuring exceptional patient care and client service standards across all clinics.

What Success Looks Like

As Regional Director of Operations, you'll be the driving force behind operational excellence within your region. Your leadership will directly impact:

• Financial Performance- Optimize operations across a substantial portfolio while identifying growth opportunities and improving profitability


• Team Excellence - Develop and elevate hospital managers and their teams, creating a pipeline of talent and fostering high engagement across 12 locations


• Operational Efficiency- Streamline workflows, implement best practices, and leverage data to drive continuous improvement in patient care and client satisfaction


• Strategic Growth- Collaborate with executive leadership to identify expansion opportunities and execute regional initiatives


• Quality & Compliance- Ensure all locations maintain the highest standards of veterinary care while meeting regulatory requirements

What Makes You a Great Fit

Core Competencies:

• Talent Development Excellence- Proven ability to coach, mentor, and build high-performing teams at scale


• Data-Driven Leadership- Strong business and financial acumen with the ability to interpret complex data and make strategic decisions


• Performance Driver- Demonstrated track record of driving results with a sense of urgency and accountability

Essential Capabilities:

• 3+ years of multi-location operational leadership experience managing distributed teams


• Experience overseeing operations in service-based industries with focus on customer satisfaction


• Strong analytical and problem-solving skills with ability to optimize complex workflows


• Excellent communication skills to engage and influence stakeholders at all levels


• Proven change management expertise in fast-paced environments

Education & Experience

• Bachelor's degree in Business Administration, Operations Management, or related field preferred


• Minimum 3 years of progressive leadership experience in multi-site operations, veterinary or healthcare preferred


• Licensed DVM in good standing, preferred


• Track record of managing P&L responsibility and achieving financial targets


• Experience leading teams of 50+ employees across multiple locations


• Phoenix, AZ residency preferred (relocation assistance available for the right candidate)

How We’ll Support You

• Competitive Compensation: Base salary ($140,000 - $165,000) plus annual performance bonus opportunity


• Comprehensive Benefits:Medical, dental, and vision insurance; 401(k) with company match; PTO


• Remote Flexibility:Work from home with provided technology and expense reimbursement for travel


• Professional Growth:Lead a substantial region with significant budget responsibility and strategic impact


• Meaningful Mission:Join a 600+ employee organization dedicated to providing exceptional veterinary care


• Relocation Support: Assistance available for the right candidate moving to Phoenix

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.