Regional Office Operations & Facilities Leader

BCLP; Seattle (WA); On-site; USD 170,000 - 205,000; Full time

Job summary

BCLP is seeking a Regional Office Administrator to lead the administration and day-to-day operations across multiple offices in the Seattle region. You will supervise Legal Practice Assistants, administrative staff, reception, and facilities teams, while partnering with senior leaders on budgeting and policy execution.

The role requires strong leadership, budgeting acumen, and experience managing office services within a professional services environment.

Qualifications

• Bachelor's degree in business or related field preferred.
• 5+ years supervisory experience required.
• Demonstrated experience managing office operations, annual budgets, facilities and building services, and multidisciplinary administrative or legal support teams.
• 5-7 years of experience with a law firm or other professional services firm strongly preferred.
• Ability to travel up to 25%.

Responsibilities

• Manage overall office operations, including staffing, onboarding new employees, and provide administrative leadership to obtain office goals.
• Manage and resolve problems as they arise.
• Establish and maintain effective day-to-day operating rhythms, including regular communication with office leadership and support teams, review of staffing and service needs, and timely escalation of operational risks and resource constraints.
• Foster positive relationships with attorneys and staff, assist with attorney onboarding and work with leadership across the firm to implement new firm strategies and efficiencies.
• Provide direct supervision, coaching, workload oversight, and performance management for Legal Practice Assistants, administrative staff, general services personnel, receptionists, office coordinators, and other legal support staff. Ensure expectations regarding attendance, workplace behavior, service quality, and working relationships are consistently met, and address gaps promptly.
• Collaborate with firm management to implement and communicate firm policies and procedures; recommend and implement policies, procedures, and strategies to maximize operational efficiency.
• Oversee day-to-day facilities management, including maintenance and repair, space planning; maintain relationships with the landlord, building management, and parking garages.
• Coordinate with the Office Managing Partner(s) to provide management support in the areas of attorney recruiting, retention, client billing.
• Develop, manage, and monitor annual operating, overtime, and capital budgets for assigned offices. Prepare budget assumptions and forecasts, track actual spending against budget, explain variances, identify cost-management opportunities, and review and approve office invoices and expense reimbursement requests in accordance with firm policy.
• Manage Legal Practice Assistant and administrative support assignments and staffing ratios to ensure attorneys and business professionals receive consistent support. Oversee workload allocation, PTO requests, backup coverage, schedules, timecard approvals, and identified issues involving work hours, capacity, service levels, or timekeeping practices.
• Manage the Regional Client Support Team operating model for assigned offices, ensuring consistent service delivery, appropriate staffing and coverage, balanced workloads, clear escalation paths, and alignment with firmwide client support standards and business priorities.
• Lead and develop Client Support Team Leads, including setting expectations, establishing priorities, monitoring team performance and service levels, facilitating cross-office coordination, resolving escalated service issues, and supporting effective communication and change management across the Regional Client Support Team.
• Lead workforce planning and the interviewing, selection, hiring, onboarding, training, development, engagement, and retention of Legal Practice Assistants, administrative staff, general services, reception, office coordination, and other assigned support teams. Manage the merit increase process, succession planning, employee development, and team-building activities for assigned locations.
• Identify performance strengths and weaknesses and provide feedback. Responsible for completing Touchstone meetings to document performance. Work with Regional HR Business Partner to address and document performance issues.
• Identify technical abilities/skills weaknesses and determine training needs. Rely on input from attorneys or internal clients as needed.
• In conjunction with HR and senior leadership, update job descriptions as staff roles evolve and change over time.
• Establish and maintain successful working relationships with attorneys, OMP(s) and Global Director of Operations to provide best resources to meet firm and client needs.
• Partner with Office Coordinator(s) in event planning activities
• Assist with office leasing, moves, space planning, design and build-outs, within assigned region in partnership with Senior Director, Business Operations and Facilities Director.
• Assist the firm with special projects as assigned.

Skills

Leadership

Budgeting

Facilities management

Staff supervision

Client service

MS Office

Communication

Education

Bachelor's degree in business or related field

Job description

BCLP is seeking a Regional Office Administrator to lead the administration and day-to-day operations across multiple offices in the Seattle region. You will supervise Legal Practice Assistants, administrative staff, reception, and facilities teams, while partnering with senior leaders on budgeting and policy execution.

The role requires strong leadership, budgeting acumen, and experience managing office services within a professional services environment.