Regional Office Experience Leader: Elevate Client Experience Across 4–6 Offices

H&R Block; Hayward (CA); On-site; USD 70,000 - 81,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, align staffing and operations, monitor performance, and drive business results while ensuring office readiness and compliance.

You’ll work hands-on to lead and develop teams, set expectations, and travel between offices to maintain in-person presence and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors in the office.
• Lead Tax Professionals and Client Service Professionals with clear expectations and coaching for consistent performance.
• Provide coaching informed by observed behaviors, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices and develop bench strength and high-potential talent.

Skills

Leadership

Coaching

Client-centric

Data analysis

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, align staffing and operations, monitor performance, and drive business results while ensuring office readiness and compliance.

You’ll work hands-on to lead and develop teams, set expectations, and travel between offices to maintain in-person presence and