Regional Office Experience Leader (4–6 Offices)

H&R Block, Inc.; Indianapolis (IN); On-site; USD 95,000 - 125,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, drive performance, and own office readiness, staffing, and operations.

This is a hands‑on, high‑visibility leadership role that balances strategic oversight with in‑office presence across multiple locations. You will lead teams, set expectations, and use data to improve client outcomes and business

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven leadership of multi‑unit teams with accountability for performance outcomes.
• Ability to deliver consultative client experience and coach teams.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and develop Tax Professionals and Client Service Professionals.
• Provide coaching to strengthen team execution and performance.
• Own office readiness, staffing, facilities, and day‑to‑day operations.
• Monitor metrics and drive improvements in business results and client retention.

Skills

Leadership

Multi‑unit leadership

Client experience

Coaching

Data interpretation

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, drive performance, and own office readiness, staffing, and operations.

This is a hands‑on, high‑visibility leadership role that balances strategic oversight with in‑office presence across multiple locations. You will lead teams, set expectations, and use data to improve client outcomes and business