Regional Office Experience Leader (4–6 Offices)

H&R Block; Middletown (NJ); On-site; USD 62,000 - 77,000; Full time

Job summary

H&R Block in the United States seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations for service, operations, and performance, and guide staff to deliver expertise and a welcoming client journey.

You’ll balance strategic oversight with hands‑on leadership, manage office readiness, staffing, facilities, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with consultative experience.
• Strong leadership capabilities with coaching and accountability.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations and coaching for performance.
• Provide coaching based on observed behaviors and outcomes.
• Identify patterns across offices and build bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance.
• Own office readiness, including facilities, supplies, and onboarding.

Skills

Team leadership

Client-centric mindset

Operational management

Business growth and revenue

Change management

Communication and coaching

Travel willingness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block in the United States seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations for service, operations, and performance, and guide staff to deliver expertise and a welcoming client journey.

You’ll balance strategic oversight with hands‑on leadership, manage office readiness, staffing, facilities, and