Regional Office Experience Leader (4–6 Offices)

H&R Block, Inc.; Bluefield (VA); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Health benefits

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations. You will set expectations for service, execution, and business results while coaching Tax Professionals and Client Service Professionals.

As a visible, hands-on leader, you will balance strategic oversight with in-office presence, travel between offices, and accountability for staffing, facilities, compliance, and day-to-day

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in a multi-unit environment.
• Strong client-centric mindset with service leadership.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with visible client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations, reinforcing accountability, and coaching for performance.
• Provide coaching based on observed behaviors, client interactions, and performance outcomes to strengthen team execution.

Skills

People leadership

Multi-unit leadership

Client experience

Operations management

Staffing

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations. You will set expectations for service, execution, and business results while coaching Tax Professionals and Client Service Professionals.

As a visible, hands-on leader, you will balance strategic oversight with in-office presence, travel between offices, and accountability for staffing, facilities, compliance, and day-to-day