Regional Office Experience Leader

H&R Block; Tifton (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operations, and business results while championing staff development.

You’ll coach Tax Professionals and Client Service Professionals, lead with hands-on presence, manage staffing, facilities, compliance, and daily operations, and drive revenue, growth, and client

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback.
• Identify patterns across offices, address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.

Skills

Multi-office leadership

Coaching teams

Client-centric leadership

Operational execution

Staffing & scheduling

Data-driven decision making

Travel between offices

Communication

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operations, and business results while championing staff development.

You’ll coach Tax Professionals and Client Service Professionals, lead with hands-on presence, manage staffing, facilities, compliance, and daily operations, and drive revenue, growth, and client