Regional Office Experience Leader

H&R Block; Midland (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices and ensure a consistent, high-quality client experience across locations. The role emphasizes consultative service, operational excellence, and coaching Tax Professionals and Client Service Professionals to deliver guidance and a welcoming experience.

The successful candidate will balance strategic oversight with hands-on leadership, drive revenue and client outcomes, manage

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business results while managing day-to-day operations across locations.
• Ability to travel frequently between offices and align schedules with business needs.

Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead staff by setting expectations and coaching for performance.
• Provide coaching based on observed behaviors and outcomes.
• Identify patterns, address gaps, and develop bench strength.

Skills

Leadership

People management

Client experience

Communication

Team coaching

Strategic thinking

Education

Bachelor’s degree or equivalent

Job description

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices and ensure a consistent, high-quality client experience across locations. The role emphasizes consultative service, operational excellence, and coaching Tax Professionals and Client Service Professionals to deliver guidance and a welcoming experience.

The successful candidate will balance strategic oversight with hands-on leadership, drive revenue and client outcomes, manage