Regional Office Experience Leader

H&R Block, Inc.; Seaside (CA); On-site; USD 70,000 - 77,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations.

Set expectations for consultative service, operations, and team performance while balancing strategy with hands‑on leadership in the office. Coach Tax Professionals and Client Service Professionals, drive readiness, staffing, and compliance, and promote a client‑centric culture that supports growth and strong business results across

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, ensuring standards are executed with discipline.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed behaviors and performance outcomes to strengthen teams.
• Identify patterns across offices and address performance gaps; develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results, acquisition, and retention.

Skills

Leadership

Operations management

Client experience

Data interpretation

Travel readiness

Education

Bachelor's degree

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations.

Set expectations for consultative service, operations, and team performance while balancing strategy with hands‑on leadership in the office. Coach Tax Professionals and Client Service Professionals, drive readiness, staffing, and compliance, and promote a client‑centric culture that supports growth and strong business results across