Regional Office Experience Leader

H&R Block, Inc.; Nixon (NJ); On-site; USD 62,000 - 73,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, align priorities, and drive both client outcomes and business performance with hands‑on leadership.

You’llOwn staff readiness, facilities, compliance, and day‑to‑day operations, while using data to improve performance, growth, and client satisfaction across locations.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail/service/operations with performance accountability.
• Strong client‑centric mindset with consultative experience.
• Proven leadership to coach develop and drive accountability.
• Experience driving business and financial results across multiple locations including labor management.
• Ability to adapt to change and lead through new processes.

Responsibilities

• Own consistent delivery of a consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations and coaching performance.
• Provide coaching based on observed behaviors and outcomes to strengthen execution.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and business outcomes across offices.
• Monitor metrics and drive actions to improve results and retention.
• Ensure daily operations including staffing, scheduling, and compliance.
• Oversee office readiness including facilities, supplies, and onboarding.

Skills

Leadership

Coaching

Client‑centric

Multi‑location oversight

Operational execution

People development

Strategic prioritization

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

Facilities management

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, align priorities, and drive both client outcomes and business performance with hands‑on leadership.

You’llOwn staff readiness, facilities, compliance, and day‑to‑day operations, while using data to improve performance, growth, and client satisfaction across locations.