Regional Office Experience Leader

H&R Block, Inc.; Alcoa (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth opportunities

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with disciplined execution.

This hands-on leader balances strategic oversight with in-office presence to support client outcomes and growth. You’ll own staffing, facilities, compliance, and day-to-day operations, while aligning priorities

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail/service/operations environment.
• Strong client-centric mindset and leadership capability.

Responsibilities

• Lead 4–6 offices to ensure a consistent client experience with disciplined execution.
• Coach and develop Tax Professionals and Client Service Professionals; drive accountability.
• Own revenue, growth, and operational performance across assigned offices.
• Monitor performance metrics, identify trends, and implement improvements.
• Oversee staffing, facilities, compliance, and day‑to‑day operations across offices.

Skills

Leadership

Client-centric mindset

Coaching

Strategic thinking

Communication

Education

Bachelor's degree

Tools

Analytics tools

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with disciplined execution.

This hands-on leader balances strategic oversight with in-office presence to support client outcomes and growth. You’ll own staffing, facilities, compliance, and day-to-day operations, while aligning priorities