Regional Office Experience Leader

H&R Block, Inc.; Jackson (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality consultative client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive business results with disciplined execution. You will own office readiness, staffing, facilities, compliance, and day‑to‑day operations with a focus on continuous improvement,

Qualifications

• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes
• Experience delivering consultative client experience
• Ability to manage multiple locations and budgets
• Ability to travel frequently for in‑person presence across offices
• Strong leadership and coaching skills

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Coaching

Client-centric

Communication

Data analysis

Travel frequently

Strategic planning

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality consultative client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive business results with disciplined execution. You will own office readiness, staffing, facilities, compliance, and day‑to‑day operations with a focus on continuous improvement,