Regional Office Experience Leader

H&R Block, Inc.; Newport (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life‑long learning support

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience. You will set expectations for consultative service, operational execution, team performance, and business results.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership, driving growth, and ensuring office readiness across locations.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi‑unit retail/service/ops environment.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to improve the experience.
• Lead tax and client service professionals, coaching for consistent performance.
• Own office readiness and day‑to‑day operations across offices including staffing and compliance.

Skills

Leadership

Client‑centric mindset

Communication

Problem solving

Coaching

Strategic oversight

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high‑quality client experience. You will set expectations for consultative service, operational execution, team performance, and business results.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership, driving growth, and ensuring office readiness across locations.