Regional Office Experience Leader

H&R Block; Mason (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4-6 offices, ensuring a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, drive operational execution, and coach teams to meet performance goals.

As a hands-on leader, you’ll manage staffing, facilities, compliance, and day-to-day operations, using data-driven insights to improve client outcomes and business results across offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations with results.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Provide coaching informed by observed behavior and outcomes.
• Monitor performance metrics and drive improvements in results.

Skills

Leadership

Client-centric mindset

Strategic planning

People coaching

Operations management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4-6 offices, ensuring a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, drive operational execution, and coach teams to meet performance goals.

As a hands-on leader, you’ll manage staffing, facilities, compliance, and day-to-day operations, using data-driven insights to improve client outcomes and business results across offices.