Regional Office Experience Leader

H&R Block, Inc.; Marietta (GA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for life

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive revenue, and manage operational readiness, staffing, and compliance to deliver exceptional client outcomes.

You will be a visible, hands-on leader balancing strategic oversight with in-office presence, traveling frequently to maintain presence and guide

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently between offices for in-person presence.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching informed by observed behaviors, performance outcomes, and real-time feedback.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices including staffing and compliance.
• Oversee office readiness, facilities, and onboarding for seasonal demand.

Skills

Leadership

Client-centric mindset

Communication

Problem solving

Data interpretation

Independent judgment

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive revenue, and manage operational readiness, staffing, and compliance to deliver exceptional client outcomes.

You will be a visible, hands-on leader balancing strategic oversight with in-office presence, traveling frequently to maintain presence and guide