Regional Office Experience Leader

H&R Block, Inc.; Deer Lake Park (NJ); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Job summary

H&R Block is seeking an experienced Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a high-quality client experience and disciplined execution across locations. You’ll coach Tax Professionals and Client Service Professionals, lead staffing and operations, and drive revenue and performance while travel keeps you connected with the offices.

You will set expectations for consultative service, analyze trends, and mentor teams to deliver consistent client outcomes in a

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset and leadership ability.
• Ability to drive business and financial results while managing day-to-day operations across locations.
• Experience communicating and solving complex client issues.

Responsibilities

• Oversee 4–6 retail offices, ensuring consistent consultative client experience.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own office readiness, staffing, facilities, and compliance across offices.
• Monitor metrics and drive revenue, growth, and operational performance.

Skills

Leadership

Client-centric

Coaching

Data analysis

Communication

Problem solving

Travel flexibility

Education

Bachelor’s degree

Job description

H&R Block is seeking an experienced Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a high-quality client experience and disciplined execution across locations. You’ll coach Tax Professionals and Client Service Professionals, lead staffing and operations, and drive revenue and performance while travel keeps you connected with the offices.

You will set expectations for consultative service, analyze trends, and mentor teams to deliver consistent client outcomes in a