Regional Office Experience Leader

H&R Block, Inc.; Clovis (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure top‑tier client experiences across locations.

You will guide consultative service, operational execution, team performance, and business results with hands‑on leadership. You will coach Tax Professionals and Client Service Professionals, aligning priorities and strengthening execution while maintaining an in‑office presence across offices, staffing, compliance, and seasonal

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results across multiple locations, including labor management.
• Experience leading through change and adoption of new processes.
• Ability to travel frequently between offices and work a schedule aligning with operational hours.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching performance.
• Provide coaching informed by observed behaviours, client interactions, and performance data.
• Identify patterns across offices and develop bench strength and talent.

Skills

Leadership

Client experience

Team coaching

Operations management

Change management

Facilities & staffing

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure top‑tier client experiences across locations.

You will guide consultative service, operational execution, team performance, and business results with hands‑on leadership. You will coach Tax Professionals and Client Service Professionals, aligning priorities and strengthening execution while maintaining an in‑office presence across offices, staffing, compliance, and seasonal